Lock and Key Hotel - Bar & Kitchen in Liverpool

Nice little hotel with a restaurant/bar attached. Located a couple minute walk from L1 and only a 10min walk from lime street station. The staff went above and beyond with getting our room ready early. Rooms are tasty fully done. Our room was larger than your average hotel room. Would gladly stay again.

Very friendly staff, room & bed OK, "family feeling", restaurant not perhaps Cordon bleu but fine for the (moderate) price. English bitter on tap would have been nice, but you can't have everything...

Stayed for a few days with a friend. Staff were outstanding, very helpful and cheerful. Location is excellent, very central and handy for all the Liverpool sites. Brunch was varied and plentiful. I look forward to returning.

Loved this boutique hotel situated central to Liverpool.The staff were very attentive and couldn't have done anything else to make us welcome.Deserve to do well

Fantastic little boutique hotelProsStaff were extremely friendly and helpful.Breakfast each morning was fantastic.Room was better than most 5 star hotels I've stayed in.Great location (except the view).Cons (all minor)The room door handle almost falling off.The same door needing to be slammed closed to shut (noisy for other guests).No air con so room was very warm.Pillows were hard.Couple of ceiling lights needed replacing.

Lovely small hotel, excellent location for shopping and visiting Albert Dock and the Pier head area. Staff very friendly and professional. Excellent brunch after a great night visiting Liverpool with my sister for a night at the theatre. Thank you to all the staff.

Enjoyed our cheeky one night at this boutique hotel. Room was one of the smaller one but comfortable, with funky decor. Staff were all lovely and the cocktails were fab, as was the brekkie.A stones throw from Liverpool one and John Lewis, plenty of bars,clubs and resteraunts on your doorstep.Recommended.

It was a last minute booking but I’m so happy I made it! Loved the room me and my husband stayed in as a pit stop to Scotland! The decor or the bedroom and bathroom were spot on. And the staff especially Curtis, he even gave us some recommendations for our trip to Scotland. We had American pancakes for breakfast, which are in house and they were divine. Thank you very much will definitely be back

We were greeted by the receptionist, May, who was friendly and really welcoming, and all-round a credit to the hotel.We went up to our room (room 12) which was decorated to a decent standard. The floral wallpaper added a lot of character, and the room itself was nice and big. It was unfortunate that the TV wasn't working. We were offered an apology, but no solution or recompense for the unavailability of an advertised amenity. Our double bed wasn't a double, but two single mattresses pushed together.The bathroom was rather small and utilitarian, and didn't particularly fit with the style of the room. The sliding door offered little privacy and was also water-damaged at the bottom. There was no partition between the shower and the rest of the room, meaning the floor was inevitably saturated after showering. Not ideal if you had to use the toilet at any point until it had dried. There was also no sanitary bin in the bathroom, or room whatsoever.The most significant gripe with the stay however was how noisy the hotel was. I got next to no sleep. The single-glazed windows in the room offered next to no protection from the noise of Duke Street below. I was treated to a rendition of the Hollies at around 3AM, as well intermittent shouting, and the noise from cars, street cleaners, and lorries throughout the night. I recognise that it's a listed building and it replacing the single-glazing might not be possible, but I ultimately couldn't sleep in a place I pay to be able to sleep in.We could also hear every footstep up and down the stairs, and every word being spoken on the landing. I eventually fell asleep at around 6AM.We did have breakfast downstairs the next day, which was really good for the price. Again, the staff we interacted with in the morning were all excellent.I really, really wanted to like this hotel, but I left there exhausted, having hardly slept. The issues with the TV and the poor bathroom added to this, and the lack of a sanitary bin I feel is a massive oversight. Unfortunately, I think we could have spent less for an overall better experience in pretty much any bog-standard chain hotel.

Absolutely fantastic hotel. Would really recommend staying here. Room was beautiful and the decor is amazing. Bed was comfy and the shower, best shower I’ve used. Can’t fault the hotel staff, we’re absolutely smashing, nothing was a problem for them and they were so friendly, always got time for a conversation. The bar was awesome, had a really nice ‘French Martini’. Good vibes overall , would definitely stay again. Also, the town is just a stones throw away.