Mrs Danvers in Liverpool

Lovely little cafe bar. Nice friendly atmosphere show was amazing?ING. # NAYA # CHORIZA MAY XX

Brilliant afternoon tea. So much and so varied. Prosecco too. One of the nicest i have had. Also the delivery of fruit and veg the other week was brill. Would definitely use again. Only ate half of afternoon tea and stuffed. Saving some for later. Thankyou Mrs Danvers and thankyou Jen 👍😁

I purchased Afternoon Tea for family members shielding on VE Day as a lockdown treat.They were absolutely delighted with the delights they had when opening the box!They enjoyed it so much that I purchased them again for Fathers Day and can honestly say I will be doing so again!Can not recommend this lovely establishment enough, the service and communication is superb and this is matched by the excellent cakes, scones and treats that they provide.

Had afternoon tea delivered 30th June for my birthday. The man who delivered the food wished me a happy birthday, which was a very nice touch. The food was excellent and plenty of it, sandwiches,pie, quiche, and plenty of cake.would definitely order again.

I am writing to share my disappointment with the services I was provided by Mrs Danvers Café and the disgust in the way in which I was treated by the owner.I contacted the Café 26th June to find out some information about booking a delivery for the 1st July. I was hoping to order six boxes of afternoon teas to provide children a special treat as part of a small birthday celebration for my little girl conducted in line with latest PHE and government advice. We have visited the café before, and the afternoon teas from Mrs Danvers Café were the birthday girls’ idea.I was originally intending to shop around despite this as delivery time was the key decision maker for me with the party taking place 1pm – 3pm. I was assured that “oh don’t worry – delivery is always out by 1”. Satisfied I made the booking and paid for the services.On the day, the children had all arrived by 1pm and I rang the café just to check in on when we could expect delivery so I could manage expectations. Hungry little girls like to know when they will be fed and knowing when their special treat was coming, I did not want to spring into action to try to put something together. I got through to a lady at the café who told me that the driver would be with me at “1.44”. I remember this very clearly as it seemed an oddly specific number! I presumed taken from a sat nav device perhaps so felt assured.Time went after 2pm I attempted to call the shop again to find it was closed. I felt a little in the lurch at this point – a party of children expecting food and me having no idea when or if it would arrive. At 2.30pm the delivery driver made contact to explain he was on the Wirral and now on his way.The food arrived just after 3 when the party had already finished. In one sense this was a blessing as when the food finally did arrive, I would have frankly felt embarrassed passing out it. It was soggy, battered and not to a standard anybody would realistically expect.This was money down the drain for a shoddy service, broken promises, and soggy cakes. Nobody wants that! Embarrassed and frustrated I called the café and left a voicemail expressing my disappointment.I cooled down and reached out to Mrs Danvers over the following two days multiple times to try to speak to management. When I did finally speak to the manager, I was met with an incredibly harsh and hostile tone: “What’s your problem?”. As a customer I don’t appreciate being spoken to like this at all – but you don’t know what has happened in a person’s day so I gave the benefit of the doubt and explained what had happened and that I would appreciate a refund.I was shouted at aggressively and told that I was a liar. That no member of staff would tell me that the delivery is always out by 1pm and that when I spoke to somebody, they did not tell me it would be delivered at 1.44pm. I was called “one of those scam artists” and a “bully”.Unfortunately, not. I was your customer and you let down my daughter and her friends on the first time they had been able to come together since lockdown begun. Based on my experience neither I nor a very upset daughter would recommend Mrs Danvers Café.

A lovely Mothers Day surprise was delivered yesterday - a special Afternoon tea for two. The selection of savouries, sandwiches , scones and cake was delightful and very much appreciated. We thank you for your excellence and wish you all the best for the future and the continuation of your business. We certainly hope to find you out and visit the cafe once the present troubles are past.Finally we add thanks to our Son-in-law, Chef Paul Askew of The Art School Restaurant who arranged the surprise Tea, but who had sadly had to close his own restaurant where we were due to celebrate Mothers Day.

Fantastic delivery of afternoon tea on easter sunday cannot fault service and communication second to none and the sandwiches and savoury selection was fabulous the cakes on the other hand probably the best part of many an afternoon tea were beautiful. All in all fantastic value for money and a lovely treat on easter sunday. ❤❤

Not a review of the food etc as we didn' t get that far. Walked in, boiling hot with just one small fan circulating warm air. Only one table of customers, so obviously not busy but the surly staff member just threw three menus onto the table next to us without a greeting or a smile and walked away. We left. Won' t be back.

Extremely disappointing. Not suitable for tourists looking for a warm welcome. The two uncouth scouse ladies were trying to close down 45 minutes before shutting time (which already an hour before advertised!) Acted stupid and like everything was an effort. Talking about customers loudly, texting on their phones, chatting to others from the building. Everything except actually serve. Food was average but pricey. Such a disappointment inside a breathtaking landmark. Would recommend shutting and putting in something better like a Costa.

I went with a group of 10 for afternoon tea for a birthday and engagement celebration. It was so easy to organise and Maria was extremely helpful and accommodating - even opening especially for us! The afternoon tea was lovely with a great selection of sandwiches, savouries, scones and cakes. The building they are in is amazing and they even got me a bouquet as a gift. I can't recommend Mrs Danvers enough. A hidden gem in a wonderful location! Thank you.