Papa John's in Liverpool

Don't waste your money. Ordered Pizzas took 1 hour and 46 minutes to arrive. Pizza was soggy, barely warm, and they didn't pick up any of my calls to ask what had happened to my order.

TLDR: DO NOT use this branch. Terrible service, late delivery, cold stale food.We waited 90 minutes for a pizza and two sides. It was a Saturday night, I know Saturdays are hectic but 90 mins is unacceptable.After waiting 40 mins we called them for an update and got a pretty unapologetic brush-off about them being short-staffed. The person who answered said that the food was ready and they’d get it to us as soon as they could. Again I completely understand being short staffed, it happens, but customers shouldn’t have to pick up the slack for poor management. Also, the other negative reviews here singling out their customer service are all correct - zero customer service skills here. After about 65 mins I rang to just cancel the order but got another vague answer about the food just having left for delivery and it would be with us shortly. Another 25 mins later and the food finally arrives, stone cold, congealed cheese, clearly has been sitting for too long in the shop and in the car. When I called to complain they didn’t answer the phone. When I called again they picked up and put the phone down. Rude, unprofessional B.S. Never ordering from here again.

DON'T WASTE YOUR MONEY OR TIME. We ordered a large family feast order. Waited over an hour only to get a phone call telling us the ovens had broken! We'd paid online in full and still have not received our REFUND!! Called the shop and was told the manager isn't in to issue the refund but will call back. Guess what... No Call or Refund. Absolutely disgusting service and am currently complaining to their head office. We went to the best chippy Anna Jungs instead

RUDE, I placed an order on New year's Eve I respect that is a busy time period although what I did not expect was the lack of customer service skills in the shop. The person I spoke to on the phone was nothing but rude. When I placed my order I clicked delivery on the website after payment I quickly realised that the website did not ask for my address (website error) upon realising this I immediately rang the shop and explained the situation to them. I was told that I had to come to them because they are very busy and do not have time to come to me and then was hung up on. After being hung up on I rang back and explained that I have covid-19 and cannot leave the house as I am in isolation and even if I wasn't I do not drive so I couldn't get to shop anyway, I apologise for the inconvenience. The person on the phone hung up again. This is now the third time I'm ringing I apologised for bothering them for a third time although I needed to know if I was getting my order because if not I would like a full refund the person on the phone was extremely rude and said no and I said what do you mean no and they said refund 5-days and once again hung up.

No delivery calling for the past hour and the phone line is busy absolutle joke this

Fabulous all round. Always had speedy delivery, and we order regularly... Tonight had to be a record though! Well under 20 mins from doing our online order and the pizzas being passed through our door 🤩The staff in store and delivery drivers have always been professional and friendly. They have great offers all the time so you get a lot of pizza for your money. And they have the cheesy meat feast for my partner and plant based for me. We have never been disappointed. Would recommend :-)

Placed an order on Uber and they robbed me said they deliverd food but never showed up (its non tracked as they use own driver) uber ownt refund because yous say yous deliverd.. Yous never pick up the phone and have robbed my money!! I will be contacting police as theft if I don't get my money back you scummy people

Easily the worst pizza place ever. Please read other reviews before ordering from here. They make out on the tracker that its been delivered when it hasn't, you then have to phone and speak to some kid pretending to be a manager saying its on its way then it turns up about an hour later than its supposed to, cold. The immigrant driver through broken English says complain to manager if you not happy. DO NOT ORDER FROM HERE EVEN IF YOU GET A 100% DISCOUNT.

Never use this restaurant. I ordered and once it got to over 30 minutes late I thought I'd check what was happening. Eventually managed to get through to them and spoke to someone called Michael. He was very rude and and basically called me a liar that the order hadn't been delivered. Apparently the driver knocked on a front door of a house but got no answer. Funny I live in a flat with an intercom. When he asked for the order to be cancelled he he then reported to justeat that it had been delivered. Terrible service from this restaurant.

Never again tasteless pizza! Offered 40% discount of next order! As if theres going to be a next time! Need to work on customer services!! Shocking