The New Orchid Garden in Liverpool

I had a lovely Mothers day meal here. Food was fab and the staff are very attentive and friendly. Each mum was sent home with an orchid which was a lovely touch.

We ordered just under £50 worth of meals for my wife’s birthday so we could sit down as a family for a meal !! When the order finally arrived we noticed we were 2 meals short (even after going over the order a load of times on the phone ) we phoned up to complain that we were 2 meals short and the 1st reply was “can we just pass you them next time” which was not what I was expecting to hear , when I said no they then said they would get the 2 missing meals out to us in 30 to 45 mins up to now there has been no apology’s for this inconvenience which is absolutely disgusting , we then rang back after half an hour and the reply was it’s left it will be there any time now (still no apology) so after 50 minutes the food still had not arrived I decided to call back and say I want a refund for my food as the whole episode had become an absolute joke and the rest of the family had finished there food and the sides I had ordered had gone cold by the time my main meals had arrived the reply from the appalling customer service was “give the chips and curry back to the driver when he comes “ I couldn’t believe what I was hearing but I said ok , but while I was in the phone complaining the driver arrived and my girlfriend had took the missing meals of the driver (who said he was sorry the first time this had happened ), I then told the abhorrent human being on the other end of the phone that the driver had just arrived 50 mins after the original order and I wouldn’t be ordering from there restaurant again due this appalling service and lack of apology to which he said “I look forward to you not ordering again” I couldn’t believe me ears , I will end this review by saying i only give 1 star because it would not let me give 0 stars please beware of this business they make the mistake don’t apologize and then abuse you when you phone up to complain about the mistake THEY have made and not once did they apologize I will say they have swamp like customer service skills and come across like they are just not bothered about there customers (they didn’t get the amount due for the order wrong) like I have said please avoid and go somewhere else where your business will be appreciated .

Great food. Good service not to bad on its prices

Food excellent. Staff friendly and efficient. Spotlessly clean

Great food and friendly staff Such a memorable night coz my boyfriend finally proposed 💍😍❤

Street parking only, and can be difficult to find a spot.Didnt book, but should have as it is a very busy venue.Went early evening so there were families with young children and it was very noisy. I should imagine it to be quiet later.The food was delicious and thoroughly enjoyed it.Looked after very well by staff.

Fantastic banquet we had here a few nights ago. Restaurant was spotless and food excellent. I would definitely recommend this restaurant and I will certainly be returning.Staff are so friendly and welcoming. If you like Chinese cuisine, then I suggest you give this place a try. It's not one to miss!

Me and my partner went here for the first time ever we Absolutely loved this place the food was Amazing the staff were very friendly the restaurant itself is immaculate would recommend this for anyone who loved to try new places will definitely be going the again ❤❤

Almost perfect. Just a few minor issues. The rice had too much egg in it and all 3 portions came in one bowl. Which was disturbing. They only provided 2 spoons for 3 people? Strange. Theres no hurry sauce on the menu but you can order it. The rotating table on the..table was also annoying as it took up too much space. Would have been better without.Besides that, the food was fantastic. Quick to order, the food arrived very promptly. It was all on point. Price was right too. The lack of sugar free carbonated drinks left a lot to be desired. Highly recommended.

Lovely meal for my mum's 70th. Staff were amazing and very accommodating for setting up and bringing out the cake. Food was lovely and service was fast and prompt. No complaints and recommend highly.