Elements Restaurant at Novotel in Manchester

Room was nice and big, and I loved having my own coffee machine on there. But that’s pretty much where the good bits end.Tiny toilet room which is separate from the sink so no way to wash your hands before touching doorknobs, and if I was a larger person, I wouldn’t be able to fit in the toilet room and close the door!Air conditioning didn’t work properly. I turned it to the lowest temperature to hopefully come back to a nice chilled room after dinner. Came back to find the room even warmer and the vent kicking out hot air. Complained and was told to just turn it off.So the room is too hot to sleep in, and can’t open the window because there’s constant electrical humming and traffic outside the windows.On top of that, the bed felt like I was lying on the floor, and the pillows were about as soft as a rock.Awful nights sleep (or however many hours I managed in the end).Stayed at the Premier Inn down the road before and it was much more comfortable than this Novotel, and a fraction of the price!Luckily it was a work trip so I didn’t have to pay, but good job there’s a coffee machine or I wouldn’t be able to function for work with that bad nights sleep.

Dont even know where to start from!! The staff, the service and breakfast is amazing. Very welcoming and helpful and especially on my sons birthday they put some balloons and a card for him and few extras sin the room. After a very tiring day we were given a nice surprise. Very clean and all staff quick to help.

Really nice rooms and good technology in them to allow you to bring a streaming device or plug your laptop into the TV. Clean. Reception team can't do enough to help. Very central

Room was very good ...could be doing with better pillows on the bed though ,choice of breakfast was good albeit it could've been warmer but overall a nice place to stay staff at desk were very helpful

Room was dirty, black mould in shower. We were upgraded, and it was explained the entire third floor had this problem so why give us 2 rooms there? We could upgrade to fourth floor, so solved OK. Then at breakfast we were not allowed to bring our doggy. This is a dog friendly hotel, right? So, I had to sit in the lobby, watching my family eat breakfast at a table literally 7 metres away. All tiled floor, I felt mislead when booking. Breakfast basic. Chairs had stains, and tables chipped. Food choice basic. No covid check. This hotel is very basic, not 4 stars. Sorry.

Checked in and booked through my company. Reception tried to charge me, even though the company pay in advance and they had the details on file.Checked in late at night due to business travel. They came to me door after 10:30pm to say that they need payment. Again the company settled payment and they have details on file.Finally, I was told I was upgraded to an executive room!! I thought great 👍🏻 until I saw the room! Thick with dusk. I pointed it out to the people who came to my room for the payment. There response was “I know… we will pass it on to house keeping”

Not sure why I spent money for a hotel that cannot offer a normal bathroom..? The sewer of bathroom was clogged when I took a shower, reported this to someone via WhatsApp, then the only response was they’ll report it to maintenance… Four star hotel? I doubt it.Reception were nice, room was relatively acceptable so they still had one star.

Staff are excellent couldn't have been more helpful, the room was a absolute beauty and remarkable in its cleanliness. Finally the breakfast was a buffet style with the best scrambled eggs I've ever had

Great stay, friendly and helpful staff, modern and clean and felt very Covid- safe with screens up at Reception and most staff members wearing masks including in the restaurant but, bizarrely not the bar. Lost a star because when we arrived at the bar 8 minutes before advertised closing time, a bar staff member told us they were closed before another one stepped in and served us (gaining them about £50 in sales.) Lovely breakfast too.

Amazingly friendly and helpful staff, good sized, clean and modern rooms and an all round great place to stay. I stayed here on a business trip and the staff couldn’t do enough for us, including ensuring we had space to work from and the coffee kept coming! Lovely food in the bar area during the day and breakfast was a delight. Just fab!