The Dining Room at the Victoria in Oldham

Booked and paid in full for a stay December 10th-13th in October and they called to cancel the booking on the 10th afternoon just before we were due to check in because they’ve decided to house asylum seekers instead. Leaving us stranded! They said they would refund the money however a month later I still hadn’t received the refund and had to claim through booking.com. Due to changes in exchange rate it cost me £20 in exchange rate fees. Disgusting treatment I’ll never book here again.

Excellent 3-star hotel. The hotel is historical and well maintained. My stay was pleasant and comfortable except for the reception staff who entered my room one day before my checkout date asking me to check-out "NOW" while I was on my bed- I know I did not lock my door, but I'm sure even if I did the lad would break and enter). City center is nearly 2 hours walk/ 25 min by tram (10 mins walk from hotel to nearest stop) and 20 mins by car.

Thieves. Have charged me twice for the same stay and are refusing to give a refund.I made a booking through Agoda for a one night stay at a cost of £63.65 and paid through Agoda but upon checking in to the hotel I was told I had to pay the hotel directly for my stay. Conveniently, the payment I made to Agoda didn't show as paid on my bank card until the day after my stay so I couldn't prove at the time of check-in I had already paid.After several telephone calls and emails they sent me an email saying they are refusing to refund me and they forwarded me an email which showed my reservation on their system. In this reservation, it clearly states that the hotel would receive £56.16 via V-Payment for my stay. For those who don't know, V-Payment is what merchants such as Agoda use to pay hotels. Agoda was paying the hotel £56.16 for my stay which is the £63.65 I paid Agoda for my stay minus the commission that Agoda keeps.Despite them forwarding me the evidence on their system that clearly states they were being paid via V-Payment for my stay, therefore meaning I should never have been made to pay when checking in, they are still refusing a refund. I am now having to put a chargeback claim through my bank which could take up to 4 months to resolve...Avoid this place as they may steal from you too.

Heating not working in room, they did give us a electric heating when we told them, staff very friendly, bit of damp in room but hotel was built in 1877, other guests could be more thoughtful , talking on there phones in corridor when people are trying to sleep, bed very comfortable

Didn't stay here but we were given a voucher that my partner and I used for afternoon tea, as the description of it sounded really enjoyable. Unfortunately the reality of what we received fell way short of what was described on the voucher website. It wasn't even meeting the standard described of afternoon tea on the hotel's own website.No choice of sandwiches, just egg mayo, tuna mayo, cheese and onion in wraps or ham and tomato. Seriously, the fillings tasted like they came from a cheap catering pot or supermarket, rather than hand made. The fresh scone had been heated but it looked like the ones you buy at Tesco. Not really special occasion, more kids party grade food. The afternoon tea described by the hotel menu gave a range of sandwich options you could choose from and the options were more of the standard you expect.No offer of filter coffee, only the sachets of Nescafe like you get in a hotel room. No loose leaf tea, only bags. No glass of "fizz" either.The kicker is that the afternoon tea advertised by the hotel is £14.95 per person. The voucher cost £40. Absolutely the most cynical money grab ever as I expect the cost to this establishment was no more than £8 total.

Friendly staff, clean and well styled. Also good price. The cable for the TV in my room kept falling off its socket, staff were kind enough to offer me another room.

Not great to be fair. Two pillows are standard for hotels and they give you one and it's thin. When asked for more they say they have none. Never known a hotel to have no extra pillows or even give you one to start with. Breakfast was ok but staff dont keep simple things like tea stocked. Below average at best.

Overall very good. Room is clean and toilet is spotless. Good range of breakfast as well.However, I don’t like the fact that people enjoy to smoke directly in front of the entrance. Everyone I was walking in someone was directly in front of the door to the entrance and I had to walk through his/her fumes.When we also arrived there was a wedding going on which is fine. What’s not fine however, is people coming up and down the stairs drunk.Beds are comfortable and I had a good sleep on the first day. The following day however, our room was shaking from how loud the music was which gave me a massive headache the next day.

My brothers wedding was held in your hotel. What a fantastic day...the ceremony was lovely. Food fantastic and the company was great too. Just wish i could have had the dinner on Sunday at home marvellous.

Lots of good things, nice rooms, good service at reception, great chef. Also received complimentary drinks because rooms were not ready.Some areas to look into.....smell as you enter the room area, coffee cups were not clean, no milk in the room for tea/coffee, i had booked a deluxe room but it looked like a standard.