McDonald's in St. Helens

Used the click and collect service. The site is situated busy area of time, which impacted on the service.Staff very friendly and helpful.Bad points is the bins outside where left to over flow, attracting slot of seagulls.

Since they have changed the layout of the branch, giving priority to drive through and deliveroo.This branch is way to small for walk-ins, the food is usually cold, the coffee is also cold and only half full. It's a disgrace. Won't be going again.

Definitely got worse. Went a month or so agi did table service - food was cold. Went this week for sons birthday, not only was food cold, 1/2 order was missing. Burger King here we come!!!

Drive thru order was wrong, ordered via the app and used a code. Drove back and the manager offered to redo the order fresh and was told to wait in car park. They come out with the order and its wrong again, so we sent then back. They came out again and it was right but as they were passing it thru the window the guy drops a full cup of cola into my car, carpets are soaked. Won't be visiting here again.

absolutely breathtaking experience, my chips levitated into my gob whilst i stared in awe at the ecclesiastical mcchicken nuggetos. However, i ordered a big mac and it had a toenail inside of one of the sesame seeds. Overall my experience was great and Linda at the drive thru was very drippy, heres a nice boy i found outside rooting through the bins

Absolute shambles! Had a pretty basic order, 2 burgers and a happy meal. Had to pull up and wait only to find that there were another 9 vehicles waiting! Staff walking around with orders not having a clue where to take them, food was fairly cold by time it arrived, however by then I was ready for eating my left leg so ended up accepting the meal.

Took a while for "fast " food to get to me , ordered 5 cheeseburgers but doesn't take 20 minutes to make especially when I'm the only one here. But nicely cooked though. Friendly staff

Very often hit and miss. Most recently was very disappointed that my order was wrong and I was waiting 15 mins to remake a burger so rest of my order was going cold/melting. Manager offered to remake food but was still lukewarm at best.Feels like UBER Eats/Deliveroo orders take priority over customers ordering in the restaurant

Easily one of the worst McDonalds I've been, majority of staff completely inept. Never received an order and it's right, items either completely missing or wrong items present.Order on the app and they get your order wrong, order at the one till when you've shouted in the back asking for staff and your order is wrong.Drive thru is just pure bedlam every time.

The worst visit ever.After waiting over 15 minutes to get through the drive through, bearing in mind it was after midnight, part of the meal was missing . some milkshakes. When I returned to get them, I was told I couldn't have more without the receipt I hadn't been given. The food went cold trying to sort it out and the replacement shakes I eventually got had to be returned because there were no flavours in them.No apology and no attempt to help me sort out the issue. Obviously they are too lazy even to clean out the machines. This is the worst customer service I have had in a long time and was, quite frankly, a disgrace. I expect better. The manager should be sacked. He has no understanding of customer service and couldn't even be bothered to find out that we were telling the truth! His people skills are non existent.