Joanne's in Trafford

Five of us went yesterday for a family catch up and a meal ,we hadn't been before but my niece from Leicester said we would love it ! It should of been a bit of a warning that there were only about 10 people in , 5 adult meals came one looked liked a child's portion , the waiter said mmm that looks titchy and got us another piece of chicken when we started eating the food was just warm , bearing in mind the kitchen was a couple of tables away from where we were sat , we told the waitress who offered to take them all away , we got a lot of sorrys from all the staff , we decided we didn't want to wait another half an hour so declined their offer when we went to eat the pasta it was actually cold , again spoke to the waitress who said Sorry ! we asked for fresh portions which they obliged us , I cannot understand how they are allowed to serve food that has obviously been in warmer , it wasn't cheap , and it was very embarrassing having to keep complaining I thought this place had a good name well the one outside of the Trafford centre will ruin that name , wondering if anyone else has had food they have had to complain about .

Blonde server was brilliant. Very attentive.Food delicious.And the price including lunch menu and refills was a welcome surprise.Nice experience and we weren't ushered out as the food was finished being eaten as can happen elsewhere.

Fantastic service from front of house, but my main was only luke warm. The plate was cold and I think it had been put under a hat source to keep warm whilst the other plates on the table were cooked. I sent it back and they made a fresh one, it was piping hot but again served on a cold plate! A hot plate would of gone a long way towards getting this right first time and I doubt I'm the first to mention this.

Fantastic service, with great tasting food. Elle our waitress was utterly superb, really on the ball. Nothing was a problem, very friendly very knowledgeable.

Really lovely meal. Lovely staff. Everyone was very friendly. My friends are vegan and they had lots of vegan options. I had the classic burger and fries and it was delicious and a large portion.

First visit to F&B's in many years. Was greatly impressed with the service and quality of food. Our server was Sandra who was brilliant - friendly, chatty and very attentive. The food was spot on and was served in a timely manner. Portion sizes were generous and everything was tasty. Really enjoyed our visit!

I always enjoy taking my daughter to eat here. Its sad to see how the pandemic has impacted this family favourite eatery...restaurants being closed, those that are open experiencing reduced footfall, reduced menu and yet the staff still soldier on. Unfortunately I think its just a matter of time before the doors close for good

The service was fantastic and the staff were brilliant. Really friendly, chatty and had the time to talk to you. The food.... wasn't particularly great tho :-( nothing specific just not overly tasty. The abc burger had a really spicy sauce on the chicken, the new York chicken was small but covered in loads of bbq sauce (too much) and started of shared bread was quite dry and not good value for money. I usually LOVE frankie and bennies but left feeling quite disappointed in the food which was a shame after the staff were all so amazing 👏

This visit was the most disappointing experience we have ever had at an F&B restaurant. The welcome was mediocre for a pre advised birthday meal, the waitress hardly seemed bothered to take our orders showing a mediocre attitude.The food was very average and the portion sizes disappointing.Once the mains were eaten we asked for the usual Happy Birthday song but were told the music had broken and the staff had sore throats, we approached the manager who then advised he would make it happen. After a further reminder they eventually sung to our Grandson and we joined in.It just felt like they were too busy and couldn't be bothered with us.On the way out we visited the toilets which were poorly maintained, this just capped a very dismal visit and we vowed we would not entertain another F&B again.

We visited for my Birthday for family celebrations & we had to loveliest waitress Lucyna. She made our whole experience wonderful, she was so sweet & even the children commented on how lovely she was. Nothing was too much trouble and she made sure we were happy with our food and drinks. My daughter didn’t like her pasta & she kindly had it taken off the bill for us. The rest of the food was perfect & we really enjoyed our evening after a busy afternoon shopping. Thank you to Lucyna for making it 5 ⭐️t