Spud you like in Trafford

Tasted good, but unfortunately your conned on portions. The lady who was serving had her thumb inside of the scoop when getting the cheese. When I mentioned this, she rolled her eyes at me and said another scoop is £1.45. I barely got a scoop the first time around. Won't be coming back again. I expected more from a James Martin establishment.

Went on a Friday at 5.30pm to be told they had no jacket potatoes ready, how this is possible when it’s the main thing they sell I do not know. Was toldThey would be ready in 10mins, went back 10mins later to be told the wait was now 25mins for jacket potatoes. Staff were also rude and abrasive in saying this as tho it was unreasonable for them to serve people jacket potatoes. Bizarre. Will not return.

Normally a very good place to eat, friendly staff, good food and just a nice place to eat, as other reviews have also said the same thing, avoid going in busy hours, had to queue for over 30 mins as no potatoes were available, ran out of soft drinks and didn’t even get my order right when I eventually ordered! Just need to prepare more for busier times, otherwise it’s good!

Useless, big queue of people, no-one getting served. Staff messing with plastic cutlery. If there aren't any potatoes ready then tell your customers that are waiting and how long it's going to be instead of totally ignoring them. Walked away after 10mins and won't go back.

Nice staff went about 7pm only had chilli left no cookies so couldn't do the meal deal staff said they have had a busy day couldn't fault the food or service

Looked at the menu in Trafford Centre last week and 5 minutes later it was closed (they said open again soon) i like James Martin but the issue with jacket potato places will ALWAYS be price. To make it a viable choice against the usual names spud u like as to tempt me in with price, i know James as increased the quality but still they should be shipping a jacket with cheese n beans 3 quid otherwise KFC Wins everytime

Utter waste of time. Before the busiest tea time on a Monday evening I was told no potatoes. Try back in 20 mins. Returned 30 mins later to be told No potatoes try again in 20 mins.. This was after I tried to finder a member of staff. (See photo) I then email them the following day to be told it was teething problems and they would send some vouchers to compensate. Still waiting!! James Martin you need to look into this as it is not good for your reputation. If your going good look.

Was looking forward to my favourite spud. No sooner had I paid the shutters on the shop came down. I sat down to open the carton to find the smallest amount of cheese had been put on. Potato delicious, but portion of cheese tiny!

Had to put one star as you can't put 0, the wait was over 20 minutes to be served and only 1 person before me, I ordered chilli and cheese, the cheese was hard and dry the chilli was Luke warm and the spud was well over done, priced at over 8.50, it was shocking, very poor service and even poorer food quality, and definitely would not bother again.

Well I Had to Think Before I Went Since It Seemed Very Quiet. The Reason I Had to Think was Because The One In White Rose had Very Bad Service. I had the Chickpeas One, it definitely had the flavour to it but only thing which puts about this place is the price. It's not cheap. Like for a jacket potato you'll end up spending some serious money. They probably need to review their prices.