The Stonemill in Warrington

Arrived at 19 :45, and informed that they were no longer taking food orders. There was no more than 15 people in the premises, when asked for the manager, they replied there would be a 90 minute wait for our order, if i ordered now.

This used to be a great pub and decent food when it first opened.Called in tonight and ended up getting a refund after waiting 55 minutes for food.Other people doing the same, and the place was almost empty , wonder why.??We won't be bothering any time soon which is a shame because it just around the corner from us.One last thing... the manageress had a "can't be bothered " attitude.I asked her how do you go on when the place is full ? She didn't answer just shrugged her shoulders.

Been a couple of times before and the food was good and enjoyed. However , went last night for family meal, pub very quiet , very slow service. When eventually came one meal was cooked way overdone, others mediocre at best, never asked how's food etc' by waitress. I think she knew how it was . Didn't complain as my daughter was embarrassed and just wanted to go home. Won't be returning...

Staff haven't got a clue. Girl on the till didn't know how to put an order in, and the lad that did got the orders wrong.Asked for the food to be brought out together instead my little lad had to sit and watch us eat soups because they messed his meal up.Not a word of apologies from anyone and still charged full price.And it's restaurant prices at fast food standards.Last of all it was empty and still had to wait 45 mins for a soup1 hour for kids meal and over 1 hour for main meals.Avoid this place

On arrival we were told to pick any seat and order at the bar… ok… we pick a table… got some drinks and were deciding what to eat.. 30 mins later the “duty manager” arrived and told us we shouldn’t be sitting there it was roped off… there was absolutely no ropes there when we arrived however we moved to another table.. no great deal we thought… however…. Ordered our food 2 starters 2 carveries 2 mains and a child meal… waited 30 mins plus for the starters 😡… when my son and his partner went for their carvery there was very little meat left, when they asked if there was more gammon they were told they shouldn’t have waited so long to get their food???? They were waiting on starters and for us to get our mains … I had to ask for the kids meal and also when we would get our mains..Long story but wouldn’t recommend..there seemed to be an abundance off staff but obviously some underlying issues… however my food was good husbands not quite up to scratch when this was mentioned the “Duty manager “ she said she would mention it to the chef!!!Would like to mention the chef was lovely when my daughter-in-law spoke to him about her food allergies 😊Sadly we won’t be back

Nice warm place plenty of room various seating areas, not welcomed at the door so found our own seat. Was not sure of the protocol so asked at the bar. Chose meals and state table number. Queuing was a little difficult as no one knew which queue was for which..meals or drinks 🤔 and some people got disgruntled as thinking people were pushing in. Whilst ordering our food, the member of staff took a phone call cutting us off mid sentence! (Obviously quite understaffed but the staff working were friendly and polite at all times)Informed the meals would take 1 hour to have as they were mad busy that day and when they have taken the carvery down ‽. Strange ... to take the carvery off when it's a carvary place to eat 😳?? And what we actually went for as it was a Sunday.We could see the carvery area still had plenty of food on counters ?? so again felt confusing to us to stop carvery servings .We got told by staff "Too many had already been in and they did not accommodate for more customers wanting a carvery" It was 2pm !!So with that information had to sit back down to check out the menu and reorder our different choices, joining the queues again.Drinks alittle pricey but not overly.Our meals arrived as stated 1 hr later.Photos make the dishes look nice but in actuall fact this is pub grub served on a very large plate making them feel they are serving fine dining and charging for that dining.The steak was ever so small in portion size and not cooked to the specified choice, charred too much on the outside, so tasted just burnt ..and alittle over done, no sauce/s to complement it and no options to buy some on the menu, the dish was tasteless no flavours what so ever, a very dry dish .The salmon again looked nice but the mash potatoe was watery and flavourless, they had a yoghurt sauce with cranberries, this made the mash potatoe very cold bland and really not nice to eat at all. The salmon slightly over cooked and again portion size so small that it was more suitable for a child as an adult. The spinach under the potatoe and salmon ended up being very soggy and cold. The pricing of these dishes does not warrant the quality or quality.The chicken skewer look great but on reflection it was only 4 pieces of chicken breast with some peppers and onion. Again no choice of a sauce to compliment other than the wee little pkts of vinegar brown sauce and mayo, so making this meal very dry to eat. Plenty of chips, side salad was okay but the garlic butter for the bread was not nice and so could not use it . Again for the price, these meals are quite small in quanity and not really good quality for what you are paying.Unfortunately not the first time to be very disappointed with this venue, group decision not to go back to this place for any meals ever again 😢

Pre-pandemic this was the place to go for a cheap & tasty carvery which was served every day of the week, but now the carvery is only on a Sunday and has dropped a lot in quality.. and the rest of the menu is just over priced nasty pub grub. And drinks are a rip off! *For good tasty properly cooked food at a reasonable price go to the Barley Mow in town or if you want something closer then Orford Perk is quality too.

Ordered chicken burger and fish and chips. Chicken burger was cremated when initially served. Never normally say anything when something isn't exactly perfect but this 'crispy chicken burger' just tasted so burnt! Very politely explained the issue, we were then questioned by two different members of staff asking what the issue was, explaining to us how the chicken was cooked (like we were thick)... A new burger was provided eventually, it wasn't great but edible. The fish and chips was chewy and definitely not fresh. The pub looks stunning from the outside and is nicely decorated and clean inside. Unfortunately though, I would not recommend this place based on food or customer service. (Apart from the lovely waitress who apologised for questioning us).I don't like leaving bad reviews as I know how much it can affect business but honestly it ruined our night, hopefully improvements can be made from these comments going forward.

As a support worker for a young man with autism and complex needs we were able to find a nice table away from the busy area which the young man loved. The staff were brill the food was lovely, the Xmas decor was nice and the ice cream counter was a massif bonus for him to choose his favourite flavor which the staff put extra wafers on for him. All in all a lovely place and we will be back.

Great food great staff lovely place highly recommended