Golden Phoenix in Wirral

Yet again order was wrong, phoned to complain and asked for a fresh order which was refused, ended up taking it all back for a refund

Our favourite Chinese, great food, great service 👌

Went there had to put all in bin chips a greasey mess .awful place .

The food has been fantastic every single time. Can't fault them. Such a shame reading the bad comments as i've never experienced anything other than 5 stars.

A little disappointed if I am honest.I try to be the glass half full but I also like to be truthful.Food wasn't hot, warmish would be the best description.I have never ordered a Chinese takeaway and not received free prawn crackers, but tonight it happened. I always say anytime and with current situations I don't want to pick out the negatives but for the time it took I expected better.The food didn't have much flavour which would have redeemed them a little but sadly not

Order came 2 and half hours late, vegetarian dish came had piece of chicken in. Rest of order was cold and over cooked. Got no help in complaining and they are not cooking food correctly if a vegetarian dish has meat mixed in.

The food portions are so big, and for the price it's such a steal. it tastes amazing, freshly made, customer service is really sweet as well. didn't have to wait long for food either :)

Amazing food, Lemon Chicken from here has to be the best I have ever tasted! I ordered for collection.

I'd never eat here again, been using them for going on 7 years and the food has consistently gotten worse. Tough chicken, watered down oyster sauce. Food turns up luke-warm although we're 5 minutes down the road. Always late delivery, never used to be like this, must be new owners. Never again

4/6/20Absolutely disgusting customer serviceI understand delays are occurring during this time and could put up with that but for the order to turn up incomplete.No chips or soup .To be told their is no soup on your order because apparently are app doesn’t have the same offers as calling up !So the notes were just ignored .Well my previous 10 orders have included this !Then To be told we will send your chips out now.Well that’s no good the rest of the order would go cold .6:44 order time7:38 suggested delivery time8:15 arrivedNot even an offer of a refund of the incomplete meal. All we can do is send out the missing chips !I will take my business elsewhereLast 10 orders value£38:10£27:90£44:20£44:20£25:00£46:10£42:80£37:50£37:70£38:00Total £381.50Regards Emma.