Horse & Jockey in Wirral

Lovely bar staff an food xx

Top boozer excellent staff down to earth place live music ect what more could yoy ask for ⭐⭐⭐⭐⭐⭐

I found it difficult to grade this review because there are so many good things here to appreciate. However, the bad things are enough for me to not return.The young, male "cook" was under stress due to the previous chef leaving. However, he should not take it out on customers. Despite his boss, two waitresses and other customers agreeing that the pizza, burger and bun were all burnt (see photos and judge for yourselves) he was adamant that there was "nothing wrong with them" and "they have to be like that so that they are cooked in the middle!" Despite boasting catering education the boy could do with further training bespoke to the menu he is preparing.It was agreed with the barmaid that I would get a full refund but, there was no one on the premises that knew how to do a refund via debit card.She had rung the Manager, who was due in, and reassured me that the Manager would call me in about an hour to issue the refund and confirmed to me that I would not have to return to the premises to get my refund.Over 24 hours later and no phone call, I returned to the premises where the Manager did apologise to me. She also wasn't able to refund onto my card either and ended up giving me cash (which apparently couldn't be done the previous day!)The boy apologised for the way he spoke to and treated me but would not apologise or accept that the food was burnt. Which tells me that, should I return here, the food would still be prepared the same. This would not be acceptable to me so I will not be returning. Which is a shame as the rest of the staff and customers were lovely and well mannered.The dartboard desperately needs replacing and the decor is a bit tired (which indicates a well loved and popular pub). Which makes this review all the more tragic.All staff should be fully trained in the use of the chip and pin/contactless payment machine.I wish I could score this place more than the two stars but, I pride myself on honest, accurate reviews and value the reputation I have built on this.

Awful service burger was greasy waited an hour half for it to come missing orders and pizza and garlic bread was burnt and awful never order from these

Full of muppets.Even if you want a 5 minute swift pint you are probably going to be confronted by a helmet.Would not recommend.

Great night, great atmosphere.Thoroughly enjoyed ourselves.Please put on a doubles bar😁

Good to see the pub busy early on a Thursday evening

Done a great job of making sure we had everything we needed to give our dad a great send off . Really went that extra mile ,thank you to Charlie, hayley and all the staff

Fantastic atmosphere, the managers are lovely people and rhe food is amazing. There is entertainment on nearly every night, whether it's a quiz, open night mic or karaoke, there is always something happening. Well worth a visit

Excellent ale, excellent meal , polite staff and the new management have given the place a serious makeover b4 reopening it recently! Everything here is well done except the steak which is beautifully bloody exactly as requested thx guys!