Ruben's Coffee Shop in Wirral

Bit of a chameleon this place. (Heswall) When the staff includes the mother of the manager service is miserable. On a freezing day the doors were wide open As i did not want to catch cold i closed them. This woman told me in no uncertain and very rude terms they must be open. Used covid as a poor excuse which was nonsense. She and her son, the manager? are not customer friendly at all.The other staff members are just great and can't be faulted.The drinks are fine but the non cake food is lacking and overpriced for the quality. The cake selection is good but well overpriced.With decent management from the top this place could increase profits greatly and give a much better customer experience.Having newspapers was a great customer draw but they no longer do it. Cost cutting in the wrong area.The location of this cafe is perfect. The owners need to get a grip.Should be full at 3pm on a friday

Wanted to make a complaint about rude member of staff who had been horrible. Dismissive and rude not able to say please or thank you on two separateoccasions. The senior member of staff told me not to come back again because I had described his mother. He instructed other junior members of staff to no longer serve me

Always able to find a table for our occasional morning coffees here, as the layout is spacious - (unlike the West Kirby branch, which is cramped and noisy, and which we've often had to walk out of due to lack of a free table). Great coffee, and staff always offer to heat up our Danish pastries. Dog-friendly, too, which is a bonus.

Simple...good coffee and dog friendly. Winner!!

Always a pleasure to go into this coffee shop. Staff are always friendly and welcoming xx

My dog and I were made to feel very welcome by the super friendly staff. Lovely mug of tea!👍

Reubens coffee is always good. I'm just sorry they've stopped serving chai latte

Really nice lattes. Nicest tasted in a long time. Staff very friendly. Rubens covid aware and spotless

We only had a coffee but it was hot and delicious , nice friendly staff and table was clean

Great coffee and nice cake. Areas to sit out front and back too. Plenty of space.