Rubens in Wirral

Liv was a very lovely young lady. Very friendly

Very pleasant excellent coffee

Bit of a chameleon this place. (Heswall) When the staff includes the mother of the manager service is miserable. On a freezing day the doors were wide open As i did not want to catch cold i closed them. This woman told me in no uncertain and very rude terms they must be open. Used covid as a poor excuse which was nonsense. She and her son, the manager? are not customer friendly at all.The other staff members are just great and can't be faulted.The drinks are fine but the non cake food is lacking and overpriced for the quality. The cake selection is good but well overpriced.With decent management from the top this place could increase profits greatly and give a much better customer experience.Having newspapers was a great customer draw but they no longer do it. Cost cutting in the wrong area.The location of this cafe is perfect. The owners need to get a grip.Should be full at 3pm on a friday

Excellent caring staff and good food.

Always able to find a table for our occasional morning coffees here, as the layout is spacious - (unlike the West Kirby branch, which is cramped and noisy, and which we've often had to walk out of due to lack of a free table). Great coffee, and staff always offer to heat up our Danish pastries. Dog-friendly, too, which is a bonus.

Wanted to make a complaint about rude member of staff who had been horrible. Dismissive and rude not able to say please or thank you on two separateoccasions. The senior member of staff told me not to come back again because I had described his mother. He instructed other junior members of staff to no longer serve me

Simple...good coffee and dog friendly. Winner!!

Always a pleasure to go into this coffee shop. Staff are always friendly and welcoming xx

Great coffee and nice cake. Areas to sit out front and back too. Plenty of space.

Nice coffee and staff but WHY was a dalmatian dog allowed to sit on the settee!!! This isn't the first time I've seen it doing this. The owner took it out for a wee & it was back on the settee again. Totally unhygenic & there must be something in Health & Safety rules that doesn't allow it. Not going again.