West Kirby Grill in Wirral

Order regularly and usually very good however my wife ordered today and 1 hour and 45 minutes later still no food. Only posting as unable to phone to even ask what’s going on! Come on guys!

Food not as good as it was last year, they are using cheaper meat. cant get them on the phone to see where delivery is... 2 hours had to wait. wont be using again

Rude staff, terrible food, overpriced.. Don't go

Very disappointing doner kebab, meat was reheated on the grill so quite dry and tough think it must have leftover from last night or Monday.The Donner spit was not switched on but the meat was still sat on there doing nothing.Chips were nice though, freshly fried.Lady serving was miserable and didn't look like she wanted to be serving tonight. (Wednesday) may be an off night but should have made an effort for me.I won't be getting takeaway from here again

Awful service (very rude ignored me and my partner several times as well as telling me to shush at one point). Took forever for our order to be done just to be charged an extortionate price for bland and dry food (despite the dribble of sauce on my order). Do not recommend.

Had the most aggressive food poisoning I've ever had from a kebab and the staff are all ignorant especially the manager

Sunday night treat after work. Ordered kebab, pizza and chips for delivery. Arrived within the 50 min delivery time. Food hot and tasty. Will definitely eat from here again.

Very very very poor experience.Bad food is still OK once in a while, but getting rude and mocking customers with racist undertones is in extreme poor taste. No, will never order again and will never set foot in this shop again. Will ensure I post this review across all forums and send them a documented notice too. No customer should have to go through such an experience

Will not be coming here again! The chips are cold and the man guy all our orders wrong. The curry was just a massive lump of gloop. And tasted very powdery. Not too mention the worker had bad attitude and charged me an extra pound!!!

I feel I have to put a few things right after my experience with this place last night (Saturday).Ordering with Just Eat, order was accepted (£50 order). They added 10 minutes to the delivery time which is ok. This time came and went, we gave it a good 20 minutes before raising an issue. So I rang the restaurant a total of 28 times. No answer!!!I went to just eat, they couldn't get through. I went to live chat on their website and still couldn't reach anyone. The live chat said they're not part of the restaurant, why have it then??Just eat advised a little more wait so we did. There was food on board to feed kids and they were getting tired now. We had to feed them something else!More time went on, 90 minutes after expected delivery time we cancelled the order with just eat as the restaurant took the phone off the hook.Just as we cancelled the order, the food arrived. Not a call from the restaurant, not an apology or anything. The food was Luke warm but tasted ok.We didn't bother trying to ring back to complain about the temperature as they weren't answering the phone anyway. However, they are ignorant on customer side, once they realised they delivered a cancelled order, they were straight on the phone to just eat to sort it out from there end.So they're happy to sit on your order and ignore you. As soon as it's not in their favour they can find the time to answer the phone!But the biggest annoyance of a restaurant clearly unable to deal with the demand, was that they continued to be accepting orders from just eat through it all.Next time DECLINE THE ORDER and switch the machine off! Run the business properly and answer the phone. I'll never ever be ordering from Here again.They must get this a lot as the website shows people what to do if you can't get an answer and your food is late or cold. Basically go to other people to complain.