Happy House in Arun

First time tried and all 3 of us very disappointed. Hoisin sauce was tipped out in bag all over everything. Sauces were runny and everything was chewy!!! Nothing was very tasty and even the fritters of which we ordered all three fruits were bland and soggy. Not sure if this is the usual standard but sorry to say won't be back or recommend.

Always a pleasure popping in to collect. The special chow Mein is a regular treat, tasty, good value and big portion

Pretty good, not too salty and well flavoured, let down by the rice, I had the special Yung chow fried rice which was overcooked with hardly any "special" bits in it, certainly nowhere near worth the extra £2.50 compared to regular egg fried rice.One star lost for that.

Cold, unflavoured, the prawn balls were oil ridden and mostly just batter , the dry special fried rice (I asked for the dry type) was basically all the old bits and pieces covered in a bit of soy sauce. The Thai curry was just watery and tepid. I will never go there again

Most discuting Chinese we have ever had rice was cold with no flavour prawn curry watery and tasteless egg fried rice cold and rubbery prawn balls cold greasy batter all in all foul discuting food

Ordered meal for 2 delivered and very pleased. Been before a while ago and seems better than before.

Very poor with home delivery. Next to no meat in beef or chicken chow mien and have given plenty of opportunity to sort this out. I've used them for past 10 years and since it was taken over, quality has really declined. Would be better off with a pot noodle and save yourself money and bother of disappointing over cooked food.

Made a Pre-order last night on 21-01-2022 at 4.30pm to be delivered for 7.45pm all went through correctly at a price of £34.90p . A driver arrived at my house at 5.25pm with the order to which I told him we were due to go out so thats why we ordered for 7.45pm . He then proceeded to tell me that I was wrong that in actual fact I have said they need to cook it before 7.45pm . I did show him the email where it says you have made a Pre-order for 19.45pm . He was quite rude and said "well do you want the food or not" my partner said im sorry but its too early we are due to go out now . The driver continued to huff and said "well I'll have to take it back and get them to cook fresh" we then said yes thank you. That was the end of that . We arrived home at 7pm sorted the kids out and say down ready for our delivery to turn up . I received a text at 7.32pm stating there was a refund being issued in 3-5 days as there was no drivers avaliable at this point along with an email saying your order has been cancelled! I instantly got annoyed and thought this is very strange ! I phoned Happy house and asked why my order had just been cancelled and the guy on the phone said "urm we can re-make it" I said you've just said there's no drivers avaliable . He replied "yes" so I then said so do you have any drivers to which he replied "yes" 🤔 so I said so you sent a false text lying because you 'Couldn't Be Bothered' to which the man replied "urm yes" "but we can remake for you now" at this point I was getting annoyed as it was now already 7.45pm . I asked what he was going to do about it and he said well nothing im not giving you £61 worth of food . I said im not asking for that but there has to be at least something you can do . So in the end we ended up paying a further £20 over the phone as they had already issued for a refund to be done . The takeaway arrived in the end . The curry was good as normal but the chicken balls was more batter than chicken the prawn toast was un-edible the salt and pepper chicken was also rubbery . Will definitely NEVER be ordering from here again . The customer service skills and shocking and there is no compassion or even care about customers . Stay away everyone .!!!

We've just moved to the area and have been trying the Chinese restaurants as it's our favourite takeaway.Happy house is by far the worst we have tried so far.Chow mein noodles were sticky and didnt taste very nice (didnt taste like chow mein at all). Chicken wasnt great and the crispy chilli beef wasnt crispy at all and rather soft.The food was also delivered late and cold, we wouldnt have minded the late however when it's cold it's not good.We did read the reviews before hand and understand you normally get more bad reviews than good however in this case, we can believe the reviews are true. Will never go here again!

I place my order by the phone and was quick and very pleasant.Delivering time around 20 min.£30 for two...Not bad, will repeat again