Caffe Nero in Ashford

Excellent coffee accompanied by friendly attentive service

Got trapped in disabled toilet!(Went to use the facility prior to my proposed purchase of a tea and skinny cappuccino.)Locking bolt got stuck.Had to kick the door open!Staff member (lone) thank god was alerted by the only other customer in coffee shop who was sitting near by having his coffee.(Paul) alerted the female staff member of my plight. I saw the funny side as soon as I realised what had happened 😂I had to use the DT as it was the last hour of trading and the specific male toilets are locked during the hour of trading. The female staff member told that she works alone for the last hour!I got a free coffee and tea and 2 fully stamped free drinks cards once I had released myself . (Melek the staff member told me she had been assaulted recently whilst lone working!!5 stars for staff member and Paul.1 star for Nero maintenance team.Kicking the door open was fun, never anything like done that before.Suffice to say won't be using the toilet facilities there again 🤣🤣🤣On a more serious note if an actual disabled customer had been locked in, rather than I, they would no doubt would have been trapped in their for longer than I and would I expect found it very distressing indeed.So Neros up your game on maintenance and for the sake of staff safety rethink your lone working policy, as in don't leave staff to work alone!

Friendly staff, usual high quality range of drinks and food. Mixture of small and larger tables.

The chicken & pesto lattice is really delicious and you can add a fresh side salad for £1 extra. Perfect for a quick impromptu brunch.

Great place to have a coffee

Great coffee and friendly service

I know it is Covid restrictions to wear masks, but no need to shout out loud “Put your mask on please!” so everyone has to hear it. I quietly left the place as I have health problems where I can’t wear the mask. I felt like I was discriminated because no one asked me if I can wear it? I’ve just been told to put it on. Period.It would be nice to asked quietly” If you can please put your mask on”.I would have explained . It doesn’t happen anywhere else. I won’t be going there again even though coffee is lovely there and vegan cake is one of my favourite.

Great customer service and I love the coffee the taste and texture is better than any other coffee shops . The staff are very friendly and polite.

Sandwiches are nice. The atmosphere is mellow and the cakes are tasty, but I would be careful if you order a pot of tea, best not drink every last drop unless you are keen on that concentrated black tea aftertaste.

Nice n big so you can pretty much always get a seat. Seems popular with the locals who often meet here for study sessions. I like this place. Toilets are downstairs and can be a bit dirty at times. Also, I've found that they're a bit show to clear tables and wipe them properly. Otherwise, I rate this one as a good place to chill.