Marino's Fish Bar in Kennigton in Ashford

The food is great but if you order for delivery exepect it to take at least an hour longer than quoted!!

wish I could give it one star. avoid at all costs. also if you live in Kennington and order from the beer road store they use the Kennington store. which is shocking and ran by a muppet

Ordered on line took 1hr 20 mins to arrive on a Tuesday eve when I received the food it was cold and over cooked battered sausage was hard very disappointed threw the food in the bin. a waste of money

DO NOT USE THEIR WEBSITE!!! AVOID AT ALL COSTS!!Just to clarify - I visited the Marino's Fish Bar website and placed an online order. At no point in the process was it made clear on the ordering screen that the order would default to Beaver Road and not Kennington.The location of the order was not made clear in either the ordering process or when selecting delivery or collection.There is no place on the website that indicates the shop and a customer not being aware of there being multiple shops would be unaware of where the order would be sent.Whilst it is the customers responsibility to check the order, it is impossible for the customer to know if the ordering process does not make it clear.Having had a reply from the owner the only place that indicates the location for collection is the confirmation email, after which the order has been confirmed. Why would the process not ask a customer to clarify the location for collection rather than assume they are ordering from Beaver Road.I arrived at Kennington to collect my order, only to be told that the order was ready and waiting at the Beaver Road branch.The website did not provide any indication that I had ordered from the Beaver Road branch. The man behind the counter just told me I had ordered via Just Eat and must have ordered from the wrong branch. Neither of which were true.I explained I was unhappy and he just repeated all they could do was have me collect my order at Beaver Road.I then had to drive to the Beaver Road branch to collect my order. On arrival the food was not prepared or ready to collect. I waited another 20 minutes for them to prepare the order. This added another 15 minutes onto my drive home.This error caused me to have to make over an hour's round trip.The Kennington branch could have resolved the issue by offering to make the food there rather than have me drive across Ashford. No apology offered from either branch and an incredibly poor online ordering system. Very poor customer service all round.I have been told that I should have raised the issue at the time. I did raise the issue and the young man working at Kennington simply told me to go and collect at Beaver Road.I told him I was unhappy at the time and he said there was nothing they could do.Since then I have been contacted and criticised by the owners for not raising the issue at the time, when clearly I did. On that basis they have firmly lost my custom.Sometimes businesses make mistakes, especially on busy, stormy Friday evenings. But it is THEIR responsibility to resolve customer complaints at the time of them being raised rather than pass the problem back to the customer.If the member of staff felt they could not deal with the complaint then maybe they should have escalated it to a manager.

Friendly staff and generous portions of very tasty fish and chips which were much enjoyed.

After a misunderstanding with our order, once identified they rectified immediately and couldn’t be more helpful.The order was spot on and very tasty.I would recommend them and will 100% use again.Thank you Paul & Kerry

Often stop off for dinner on way home when I'm feeling fish and chips. Really nice food, mostly cooked fresh on order. Really pleasant staff. Nice 👍

2nd time in a row I've ordered a pie and it has been hard on top. Cant even cut through it. Had this from both Marinos in Ashford must say I won't bother again. Will go to singleton fish bar. They seem to be much better

Worst chips I have had in all my life l think the chips had been cooked about four times they where very dried & hard which I just payed £2:40 for . Mariano's was a good name for good fish & chips not any more

Got to be one of, if not the best, fish and chip shops not only in Ashford but perhaps the county. Food is always fresh, plentiful and very good quality.