KFC in Basingstoke and Deane

What I dealt with today was ridiculous, I ordered a boneless banquet with an extra boneless fillet and I didn't get any chicken fillets, I got 2 small popcorn chickens and beans (which was supposed to be gravy)This isn't the first time I've had a bad experience with this chain and now im just going to stay away as clearly they cannot even provide chicken... at KENTUCKY FRIED CHICKEN

Went to basingstoke leisure park as fancied a McDonald’s, however the queue was mad busy so decided to go to KFC, no queue at all. Well no surprise there!! Ordered box meal with beans and MOULD inside!!! Rude girl who handed us the items, rubbish everywhere. TRULY DISGUSTING. Don’t bother going there!!! Never again.

absolutely disgusting service waited 40 minutes for a KFC despite the shop being completely empty. food was cold, didn’t even put the meal in a box, gave me the wrong food too. and it had a hair on it

Non existent customer service dry overcooked chicken cold powdery chips wrong order 4 packs of chips sent no mash no coleslaw when clearly on the receipt so no co ordination in the kitchen utterly sub standard manager couldn't care less blames staff says he was on a 3 week holiday ! No accountability

First time back to this for a nearly 10 years, service has definitely improved, used to wait for ages, now quick on and out.Chicken are good too, not too dry or too greasy.

Asthetically not the nicest place to dine in, whilst clean, its very old and dated and feels grubby (even with no evidence of this- maybe its the brown color Scheme?) the app wouldn't work for me so i used the self service computer which was exceptionally slow and honestly frustrating.On the positive the food was as expected and I required assistance in carrying my tray from a staff member who did not think twice or pause for a beat in helping; as someone who is disabled this was really lovely and was nice not to have to explain why I needed help or declare my needs. I valued that highly so thanks to that member of staff for being so courteous and willing.

Food was good, plenty of parking around so easy access if you intend to dine in.The drive through however, it seems to access this you end up in a queue (most times I visited) the queue isnt actually for the KFC, its the McDonaulds next door, so the only reasonable approach is to wait for a clearing and pass the traffic to drive into the area.I hope this helps in some way but this is a good KFC for food quality.

Most of my order tonight was okay,but had an issue with the Beans(mould)and chicken bits ( one had a strange dark object attached)

What a lack of customer service skills! We just turned up here and wanted to order a sharing buckets with 20 wings. At first I was told that this can only be processed at the till so tried to order it with the cashier, but he didn’t know how to add it on and kept asking me to order it via the just eat app. How pathetic! Supervisor called ARA was called in and she was just very arrogant and disrespectful. I did ask her to process wings on the till just so we could finish our order, but it took her 5 minutes only so she could told me off. She definitely shouldn’t be working in hospitality sector as this isn’t how you treat your customers. Lack of knowledge, rules and standards.Poor cashier was left in his own, processed something, we collected it and it wasn’t was I ordered, but hey hoo what can you expect after all this?

Reading KFC has been very disappointing for the last few years so this was a pleasant surprise.Customer service was good.Food was generally good but could have been a little warmer. Suspect as they were not busy some of the food had been in the warmer rather than freshly made.