The Spruce Goose in Basingstoke and Deane

Lovely friendly staff. They had a hard day of it, as the tills went down earlier that day but all the staff were still smiling and even had banter with us. Made the night better. Food was lovely, although I won't have the crumble again though, as its oats not proper crumble but other than that all the food was lush! Defo go again

Went here for the first time, and had a very disappointing experience. The Waitress seemed rather distracted and wasn’t even looking when talking to us, this would explain why parts of our order were wrong.The waitress then proceeded to tell a colleague that she thought she was doing exceptionally well given she had a massive hang over.I paid £15 for a dipper burger that turned up with cold fries and both burger patties were both red raw and the sort of burger you would expect from a burger van on a night out. My partner ordered a meal that came with triple cooked chips and was served with cold fries, our youngest ordered Garlic Bread with her kids meal but Corn on the Cob and chips instead.We didn’t have a good experience and as a result didn’t stay for desert and cancelled our breakfast the following morning due to the lack of quality and poor service.

Very nice welcoming place to eat. Food was good, varied menu and the price was reasonable. We had a tiny baby with us and they were very accommodating to sit us somewhere were the pram was tucked away and nor stuck out.

26/03/22 about 7pm.First of all would like to point out that the front of house staff were brilliant and this review is in no way a reflection on their efforts. At all times they were very polite and pleasant to talk to.The problem is with the rubbish food served.Cob Salad for £9.99 consisted if about £1 worth of chopped salad and sweet corn on a plate. Bit of a rip off if the truth were known. Halumi berger with chips etc. arrived cold. Had it taken away only to be replaced about 15 minutes later with one only slightly warmer than the first one.This place is an over priced dump which has staff working very hard with limited numbers to make the best of a bad job.Never again will we go in this place or any other Beefeater. Be warned!

Service was fantastic. A lovely waiter who was so nice and efficient. Top marks. Food was, at best, average. The chocolate brownie was really disappointing. And it felt quite grubby, everything a little sticky and like it needed a good proper clean. And quite expensive too.

Visited my parents and we went to the Spruce Goose for lunch. Excellent service, didn't have to wait long for our food. 4 empty plates...lovely food. Decor looking a tad tired but if the food and service is good then that's all that matters.

The food has always been good (British pub grub) but on our last visit we were over charged for our meal. I've tried to call but nobody picks up and when I've emailed them I have had no response. Will not be going there again.

Its OK, relatively cheap and cheerful, good service and ok pub grub but hoo boy its in need of a deep clean and renovation.I went with a friend of mine wanting a cheap and easy lunch. Walking in, it gives a classic feel of a beefeater / harvester. Its quite dark in there, with decor that needs a update. It took over a minute to be greeted and sent to the table. As always with these places I'm always initially offered the crappiest table, but I asked if we could be seated in a comfy booth and our waitress kindly obliged. There was a few old timers in there at 1pm Monday afternoon, but it was probably 10% full.Service was good, prompt taking of our drink order and perfect timing of order taking and lunch being served. I had a surf and turf for over £20 and it was pretty average, I would say overpriced, but it was certainly edible. Steak was cooked medium rare how I like it but they should of trimmed the fat off as it wasnt nice all grisly and tough. The 2 king prawns were excellent, but the calamari was a bit over fried and greasy. The triple cooked chips were standard frozen McCains Home Fries style - why proper chips cut from fresh potatoes are never sold at these places I dont really understand. Presentation of the food was nice with a bit of salad garnish and garlic mayo.However, the cleanliness of the place was not good. It felt dirty and unkept with wallpaper stained and peeling off the ceiling. The front doors glass was smeary and fingerprinted all over. Carpets seemed filthy and dirt and grime was everywhere, even on the ramekins that they serve ketchup and mayo in, yuck! It is in need over a deep clean and better cleaning regime to encourage people like me to return.I guess if I was a travelling salesman and had a stopover in the Premier Inn next door I'd take a english breakfast in there, but as for choosing to go there, it really needs to be renovated and relaunched. The Harvester down the road is better place to eat for the same price and I know its bit more pricey but Miller and Carters is in another league compared to this Beefeater.

Visited yesterday. Staff was lovely. Good seating and ambience. The menu was attractive which is why we went there. But the food was disappointing. Too salty, heavy and greasy. Need refinement.

Not a good experience. My wife is diary intolerant so was confined to choosing the £11.99 house salad with Chicken.Tenderstem broccoli, sliced advocado, tomato, red onion and rocket. Tossed with french dressing and served on a bed of mixed grains.Originaly the salad had very little of the above including no advocado. This was quickly resolved and returned as in the photo. Clearly the chef thought this was acceptable but the manager didn't. Suitably embarressed he removed the cost. But the damage was done. Wouldn't return or recommend.