Cafe W in Canterbury

I really don't like the layout of this shop. Its tidy, staff are friendly and the selection is large by virtue if it being a waterstones - but its still just a waterstones.

I do love how Waterstones has morphed into a beautiful space to browse and worship books. As always the staff were lovely and wonderfully helpful.

Lovely bookstore with a huge range of book to choose from. Great LGBT section and the staff were super helpful, I was able to pre-book and collect and book

Fantastic Book Shop. The choice is phenomenal. The Staff are very helpful. All in all a fabulous experience.

This Waterstones is huge! It seems to host a lot of author talks and other events too which is great. Huge selection of books.

The friendliest staff in the coffee shop and the children's book department too! Our children always go in there and play with the toys on the shelf and they've never made us feel anything other than welcome :)

Clean and clear shop to get your bookish needs. Helpful staff and good selection of things not only books but educational toys for kids and a cafe we didn't use.

A great book shop situated over three floors in the centre of historic Canterbury. Nice coffee shop on the first floor.

The thing about high street chain book shops, it's all about the staff, you see they all have the same books as all the other high street book shops, but the way they are set out and displayed...and the way the choice of stock behind the standard distribution lists is critical. Ambience, having a diverse and wide eclectic range... Been a while since this store moved from its old location, but the new building and the staff are excellent. It's got a rich history with author events. A real example of how a book store, high street chain or not, should be operated. Well done guys.

Amazing selection, three floors, area for children to play and cafe. I ordered some books to pick up, it arrived quickly and the lady at the till was very nice and polite.Be aware that there's no phone signal in the store, so I wasn't able to ask questions on a whatsapp group for a book that we needed to buy as gift. I had to go near the entrance or a window to get signal, and I found quite annoying.