RGs Restaurant in Dartford

What a shame, booked afternoon tea here for my Mum’s birthday. Setting is lovely and we were welcomed nicely from those on the front desk. Upon arrival we ordered our tea, sandwiches and cakes and unfortunately went down hill from here. The food and tea were very nice but one of our teas was missing and having waited for 15minutes for the waiter to come over, we had to find someone to ask for it. Another 30minutes past still not drink and now all tea had been drunk. Still no waiters around. In all we were there for 2 1/2 hours and our table was served twice and we had to ask the staff to serve us on our way to the toilets each time. Completely unacceptable. Upon leaving I was told to leave my contact details, they have not contacted me. The service was useless and we didn’t even get an apology!I won’t be going back in a hurry

Lovely spa day, staff were very friendly and attentive, and my masseuse was really sweet, she did a really good firm body massage. The service at lunch was a little slow, but our lunch was fresh and very nicely presented. Only negative was alot of guest had mobiles around the pool and even in the pool, which is not OK.

Afternoon tea booked using a gift voucher, the surroundings are beautiful, you feel like you are surrounded by luxury, service was good, sandwiches fresh, offer for the tea to be refilled and not rushed, just a shame we were not given any extra attention as it was a birthday gift and been waiting to redeem the voucher for 2 years due to covid, this wasn't acknowledged despite writing in comments box when booking but great to be able to take home the cakes we were unable to eat. It didn't feel special sadly.

A very pleasant afternoon tea. I was initially disappointed because we were placed in a small function room at the front of the hotel, not the conservatory. When I commented I didn't quite catch the reason, but was told I should have requested it. Nevertheless, the room was very pleasant, a nice ambience. There was one other couple and a family group of six in there. The family group seemed a little unhappy (I don't know what about) and were making comments. The couple were having a champagne tea but weren't brought the champagne until they had nearly finished (had to go and ask for it).We however were perfectly satisfied with our tea - Okay sandwich selection, nice cakes, scones were fresh and moist but could do with about 50% more clotted cream and jam with them. The service was very timely and professional yet friendly and personable. Asked for boxes for the cakes we couldn't finish which they brought without hesitation.

Came here yesterday for afternoon tea with my mum for a Christmas present 🎁. Food was really lovely, presented well & well worth the money. Lovely conservatory to sit and enjoy. Staff very friendly and helpful. Would come again and would recommend to others. 🍵

Had a really good afternoon tea with family for my sister's birthday, could not fault it. Food well prepared and fresh sandwiches had tasty fillings, and plenty of them. Delicious scones and cakes. Would recommend.

Abit out of town location wise, free parking in hotel grounds. Ideal for romantic getaway. Spa facilities as expected. Breakfast very good and plenty of variety. Very comfortable beds that you just sink into the covers. Would stay again.

Lovely hotel but I was a bit disappointed that the jacuzzi wasn't in working order in the spa.I understand that they run a limited menu in the restaurant with the restrictions and number of residents in January likely to be low but for then to be told when ordering that that item wasn't on again was disappointing.. We ordered a bottle of white wine off of the wine list and they came back with "I'm sorry we haven't got that in stock".It was an expensive weekend and it sadly fell short of expectations.

Stayed for a Dinner, Bed and Breakfast package and was so happy with our stay. We paid extra for the spa access and it was absolutely worth it.We thoroughly enjoyed using all the spa pools, especially the large therapy pool. We felt so relaxed after.Dinner was excellent. We both had the sirloin steak ordered medium rare and it arrived more rare, but this was fine by us. The food was well presented and the table service was outstanding.Breakfast was very good. Fresh coffee brought to our table and a lovely English breakfast.Can't wait to visit again.

Was such a lovely spa, the staff was so friendly and helpful. The facilities were beautiful and clean. Robes and towels were supplied. I had a back, neck and scalp massage with Elouisa which was very relaxing. Top marks Rowhill Grange, I hope to be returning soon. The only downside was our meals were a bit small and 4 hours just wasn't long enough. 🤩