RouteOne Cycle Cafe in Dover

Attn Louise Grinstead i believe the owner of Route 1My partner & I decided to partake in a bite to eat & drink at Route 1.The location was very good right on the beach overlooking the pier, the ambience was also good everything you would expect from a seafront restaurant, the staff generally were polite.But I must bring the following to your attentionThe table was dirty and not cleaned before we sat down or ordered, I had to ask for it to be cleaned but not before the staff member had over filled the milk jug & that also added to the dirty table.We ordered toasted sandwiches which were very nice. A cappuccino which came in a dirty cup with another person's lipstick still on the side (see pic) a pot of Earl grey tea it arrived with a chipped & cracked spout, I mentioned this and it was quickly replaced with another tea pot which also had a cracked & chipped spout when I bought this to your staff they replied they are all like that, not the answer I expected, however they did find a tea pot that wasn't damaged.prior to receiving our food we were asked to pay they bill, which I found a little odd, the staff answered that our boss said we have to do this, please explain why you have this process as I cannot understand.Regarding the dirty coffee cup & the damaged tea pots i asked your staff if it was standard to inspect all items of cutlery after they have been washed, they had no idea. I had to ask for serviettes it didn't seem the norm to offer them upon serving the food.We were offered a refund for the cappuccino for which I was grateful however the staff member seemed that the £3 refund was all it takes to ease & diffuse a delicate situation, she lacked empathy or understanding. The manager spoke to us but lacked managerial skills to win over an unhappy customer, she was polite enough but lacked the knowledge to be able to offer adequate answers for me to understand your company process.

It is a small little quiet place. It wasn't too crowded. You could more older people than young ones. There are a few coffee shops and a pub where you can find something decent to eat and drink.

Now more restaurant than cafe but wide ranging menu, allergy aware, vegan friendly and very attentive staff.

We were visiting Deal for the day and this place provided a great place to sit in the sun and have a drink. The staff were really friendly and happy to help. Drinks were good and although we didn't eat the food looked nice.We were really pleasantly surprised to find they also did takeaway drinks in plastic glasses so we could take our second round down onto the beach and enjoy them there.

Lovely little place. Coffee and hot chocolates were delicious with lots of cake options. Lots of different gins available and some flavoured ciders. Oh and some gorgeous ice-cream!

Normally I love this place. And visiting on new years day, you expect a wait, completely fine. What we don't expect is loads of people being served before us, 3 times we asked for straws for my 8/3yr old, once my 8yr old went in, asked the waitress, got told 'yes 1 sec', she stood inside for 5 mins whilst she ignored her, so she just came back to table. I'm fine with a busy service but ignorant poor service is not OK. We just threw £10 on the table, told the waitress we were leaving, and left. Awful experience!

Lovely to sit out on Deal prom and have a really good coffee with friends while looking at the calm sea. Maybe tables could be wiped a bit more often to make it even more appealing? (ours had crumbs on). Staff lovely and friendly.

Lovely spot on The prom for a breakLovely cocktails and coffeesThe early evening sunshine made it even more enjoyable.Friendly helpful staff and dog friendly.Find time to stop and have a break.

Great location with beautiful views. Found it a bit on the expensive side. Probably designed more for the tourist then a local retreat.

Great place to stop and enjoy the view on Deal promenade. We had a couple of cappuccino coffees here. Large cups, nice and hot and clean tables. Well done Route one!