McDonald's in Eastleigh

Speed of service greatly reduced since Uber ordering has come online - waiting times too long for 'fast food'. Having said that, food is good quality (for McDs) from this one.

The staff were polite.Food was fresh and hot ( I don’t know why but many McDonald's branches don't give you hot or warm food!!!! )You don’t need to beg for sauce and tissue, etc.They deserve the 5 stars that I’ve given them.

One word can describe it... Bedlam.Not only is the layout pretty poor, especially when it's as busy as it was. But there was no order to anything.The screens are positioned right opposite a row of tables, with the huge queue of people waiting to collect their food, leading from the desk back to the stairwell. Meaning you literally have to fight your way through the hoards to be able to actually place your order. So much for social distancing!Then it's a 10 minute wait for food after the screen has no pri ter paper meaning we need to remember the number, standing around 20-30 feet from the desk with the staff yelling numbers, as best they can with face masks on. No computer screen showing which orders are being prepared and which are ready.Then there's the fact that the downstairs toilets were out of order, probably a good thing as no one could get to them through the mass of bodies.Get upstairs and sit down to find no dip with the nugget meal, head down to the condiment table, and nothing there. Downstairs one is the same, no pots, no nothing. Ask a staff member, 'We have no ketchup.' So instead of getting told that and given another option to go with the nuggets, you get them dry.The bins upstairs were a completely different story; there was loads... of rubbish that is. As the photo's show, the bins upstairs had basically just been forgotten about. Overflowing with trash, nowhere to put our trays with rubbish on, both were exactly the same. Although if you had the foresight take it downstairs, or the willing, the bins were clearly being dealt with regularly.I even saw a customer help themselves to the cleaning spray and cloth to clean her table off before sitting down as the tables were clearly being omitted too.They need to seriously work out a better layout, more staff and try and share the work/jobs evenly between people so that everything is covered.

McDonald’s in Eastleigh Swan Centre has constantly been a let down these past few years…especially since deliveries. The amount of times we have had missing food, the wrong orders AND pieces in the burgers to which were labelled not to have. The fries were lukewarm - myself and the kids did not eat any of them. In store, the staff are EXTREMELY unprofessional, they can be very rude and they tend to boss each other around, so you don’t know who the manager really is. I have made numerous complaints and have been put off reviewing online for a long time and I don’t think it’s fair of customers who want their food, to be treated like we are not important to your company. I have heard, first hand, that the milkshake and ice cream machines are turned off because staff do not want to serve them, and I have seen video tapes of staff messing around behind the scenes of shifts. This will be reported and I will Make sure that if my family do make an order with this store, it will be collected and checked before taking home.

This used to be a good McDonald's. Since the renovation it's awful. No thought has gone in to customer experience. Staff slow to cook food. I waited 30 mins for a big Mac. Improvement required here.

Had run out of happy meal toys and didn't let us know before ordering, missed half the food from our order and took nearly half an hour doing it. Food was cold and disappointing when we got it back to table.

The times I come in here there service is always soo slow. This is not fast food I have had food come out quicker in a resturant. Wasn't even busy and my order wasn't big

Polite staff, custom order was correct and food was as expected for a McDonald's. However service is incredibly slow - the first time I put it down to the fact that at 11am when the menu changes over it seems that the place is invaded by all the local college students but I tried breakfast the next day and with only two other people in the restaurant I still waited over 12 minutes for a simple order.

It's supposed to be fast food and when you do get your food it's warm at best..... The staff just look at you if you clearly want to ask a question. I remember a time were you had burgers behind the counter redy to go now we wait for it to be cooked..... Hardly fast food.

The place really needs a good clean, I feel sorry for anybody who has to work here. The place was so bright that nothing can be hidden away and every single grubby mark, litter, and food spillage could be seen. The food tasted good though and the staff were friendly and efficient. I didn't eat in but I ate it off my car bonnet in the fresh air.