Papa John's in Elmbridge

We have just ordered 2 pizzas, 2 sides and a Pepsi max. We ordered this at 7.55pm and the app said it had been delivered at 8.46pm......... we're still sitting here with no pizzas though (how strage) I called twice and the person on the other end of the phone said it would be another 5 mins but was actually 13. And just fir good measure the food was cold! The bottlr of pepsi max was Warner. I called and was offered a pizza for collection WHAT AN ABSOLUTE JOKE. £40 for late, cold pizza!! It's a shame I can't give zero stars.

Papa John's is a special occasion place for me as it's one of the very few places that gives me a huge choice as I am vegan. Tonight I had lovely cauliflower wings and was looking forward to a garden party pizza, what I wasnt expecting was a pizza full of anchovies! I tried to complain but it was over 30 minutes since my delivery so wouldn't be entertained. So disappointed in you. Never again.

Outstanding the 3 times or so we have ordered as a treat. Consistent quality and speedy delivery. 20 minutes from order to door last time. Recommend!

Sorry to say its a no stars from my husband and I. These people have contempt for their customers - if it wasnt for their customers they wouldnt have a business.

I'd give it no stars if I could. The Walton-on-Thames Papa Johns should be shut down! They've robbed us of money and laughed in our faces. Lying on the phone and apparently their system has no traces of returns. Absolutely disgusting, they know no matter what people will still buy with them so they can get away with whatever behaviour they like. I will not be ordering from this company ever again. The list goes on about how terrible this company is, to wrong orders, very long waiting time and can never get through on the phone.

Dreadful. Needs shutting down.I was one of 10 people who in the space of 30 mins came in to ask why their pizza delivery was more than 2 hours late. They, like us, had been sitting at home stuck, at 9pm+, hungry, having ordered at 7pm or earlier, and couldn't get through to phones that weren't being answered (I rang a total of 20 times before giving up - 8 dialled through only to go unanswered).Bear in mind, having paid, and with a delivery in the system, it's not possible to then go get something else; you have to literally go down to the store to find out what is up — fighting among the scrum of disgruntled, hungry customers, and the delivery drivers who are being told to wait 30 mins or more for timed deliveries.This now being the second time there've been issues in just over a week; the last time, the same 2 hour delay - no pizza, only to find out my order had been cancelled, eating at 10pm, rather than 8, having ordered around 6.30pm. At least that time we were able to eventually get through by phone.At the store tonight, it was chaos; no pizzas being prepared, pages of undelivered pizzas and far too few people who knew what they were doing (it seemed only two were competent or spoke English).Besides that, it was honestly unsafe, for the staff and customers; 10+ workers in there, crammed in not wearing masks, another 10 customers crammed into a small box all trying to get an answer as to what the hell has gone wrong with this shop - and from 8.20pm to around 9.10pm it didn't change. I think I saw no more than 10 pizzas prepared during that time.It's just pure greed on the part of the management; they shouldn't be taking orders when they're clearly not able to deliver on them all, and they're not able to keep their staff or customers safe.If it wasn't for the privacy of the other customers, I'd have taken photos and sent them to the Council too — as others have said tonight in reviews, if they can't take the orders, they should turn the bookings offline; they continued to take pizza orders long after they were overwhelmed.It took 20 minutes just to get to talk to someone when we got there. 10 mins, they said. 20 later, them having agreed to make us pizzas for takeaway, it was then delivered to our house without us knowing, while we were standing there waiting, so we then had to race home — and then the order was wrong.Total joke of a takeaway - never seen anything like it. I wouldn't bother taking your chance; there are plenty of other, better managed places in Walton and you won't get a pizza sprayed with 10 different workers' spittle.

Give this place a wide berth!We ordered here as a treat for our son, and we were disgusted with the quality of the food.I would be generous in saying the food arrived warm, the pizzas were far from flavoursome, the potato tots with six cheese blend arrived stone cold and with little or no little cheese on. The cinnamon scrolls were revolting and made with pizza dough rather than pastry so they were very stodgy.Back to using our preferred supplier for us im afraid, dont understand how a company this large can charge so much for less than avearge pizza.Please take note of the poor reviews as it will save you the dissapointment and money in the long run and give someone like Topps Pizza the custom.

Would give 0 stars if I could. Terrible terrible pizza place, tried calling multiple times but the person answering the phone would keep hanging up on me after saying something along the lines of 'yes we can deliver thanks bye' when I tried to request a delivery (in bad English or pretending to speak bad English). And they also marked themselves as 'closed' on the Papa Johns app, so we couldn't place an online order. So we couldn't get any pizza at all. Not that I will ever try to again, mind you. Dominos in Weybridge are far better. No idea who Papa Johns are employing to work in their stores, or why anyone would sabotage their own business like this.

Ordered online, order accepted by the system and paid for. Kept checking the "tracker" and saw that nothing had changed. Thought it would be fine because they maybe just forgot to update it (benefit of doubt and all that). After an hour of waiting, I phoned them up and they claimed that they had no internet and that they had a blank screen in front of them. They also said my order should have cancelled after 45 minutes. So what, would 45 minutes of waiting be acceptable to find out that your order wasn't accepted and you weren't getting the food you'd paid for?! He could see I wanted my questions answered, so took my order number and pretended he would call me back 5 minutes later. An obvious trick, but I'm powerless as I can't replicate a pizza before my eyes like Captain Kirk. Luckily I have paid via Paypal, so I've put in a claim with them. But that doesn't fix it. Was really looking forward to the pizza, and ended up with toast, an hour later than I was planning to eat. I'm understanding the poor reviews now...

Pizza arrived warm/cold. Cheese wasn't melted.Wedges arrived cold. The new shape is awful. The old style wedges were better.The jalapeno peppers arrives cold as well.The BBQ wings arrived hot/warm.Ordered piri piri chicken poppers but they taste like tandoori.Had to reheat most of the food in the oven.