Fortune Cookie in Epsom and Ewell

Extremely hit or miss.the vegetable spring rolls were the only thing i genuinely enjoyed. other than that, the chicken and sweetcorn soup is tasteless, along with the special fried rice. the chicken balls tasted off. extremely tiny portions as well. delivery was quick, however we ordered ahead by 3 hours. £60 to eat flavourless rubber? yeah, wouldn’t recommend ordering from here again. go to somewhere you trust rather than trying this place out .

First time I've ordered from here. Very disappointed chicken was chewy chicken satay very watery. Never again. Since eating it, I've been physically sick. I've not been able to eat anything since then and was feeling fine b4 eat from here. Please don't risk being as ill as I have. Order somewhere else. Stick to what you know.

ordered takeaway on sat 05.09.20 from lucky house via deliveroo to find out that it is the same place a fortune cookie. order arrived 15 mins late cold and request for extra hoisin sauce not recognised also dishes were watery with very little flavour most of the food when straight in the bin.deliveroo was kind enough to give credit for half the money.called up to restaurant to be told it cant be cold asked if there could sort out for me bear in mind is 2 min drive from my home was told I needed to go back to deliveroo. This is the first time I've used this Chinese takeaway and the last.After reading other reviews this place needs to improve or closed down. total waste of money.

This has to be the worst takeaway Experience in the area.It took over 2 hours to arrive, we were constantly told the food had left even though it obviously had not, when it finally arrived it was Warm at best, we live a 3 minute drive from the restaurant.The food itself is very poor, the ribs were dry and flavourless, soup was like water and all of the portions did not even fill the plastic containers that they came in even when over half of the tub has been filled with bean shoots.I have no idea how this business remains open!

Ordered food via Just Eat at 18:20hrs, delivery time offered 20:30hrs but food arrived at 22:45hrs on New Years Eve, kid's gone to bed and missed their treat, couldn't get through to the shop on the phone, refused the food as over 2hrs 30min late...…. wouldn't use again.

Order arrived early but that about the only good thing I can say. They use a fake name on Deliveroo and call themselves lucky house. I had the vegetarian spring rolls which were all pastry and no filling the deep fried prawns I had smelt odd almost like nail polish remover and also tasted quite weird too and some parts were soft and some parts where rock solid and like cardboard. The special boiled rice just had this really strange thick coating of gravy which was also like jelly and the meat was so dry and chewy . Even the prawn crackers where disgusting tasted like wet chewy cardboard. Wouldn’t order again not worth wasting £15 on

We ordered food, and over two hours later it still hadn't arrived. They didn't even bother to update us on Just Eat on when we could expect it. I called them twice, and the clueless staff had no idea when we could expect the food, or even if it was on its way yet! At no point did the staff member offer any kind of apology for any of this. I've not seen such appalling service in a long time. Avoid, avoid, avoid!

The chef needs to wash their hands before cooking.If you order from fortune cookie, you might be fortunate enough for something extra.I found curly hair in my Thai green curry today.Judging the size of it, yes I can tell it is pubic hair.I also understand mandarin. So when I called to complain, I can hear the background conversations by the boss, it is not apologetic at all.They quickly hang up the phone because phones are ringing.Sorry as a long term customer, I think this will be the last time we order from them, they just lost 5 other long term customers in the process.

LUCKY HOUSE on Deliveroo!! Under a fake name to cover their awful service! Food is bland and tasteless. Delivery took almost 2 hours so was cold on arrival. Egg fried rice had no egg, Tofu was prepackaged rubbish you can buy in supermarkets in Chinatown NOT fresh as it should be. Would not recommend.

Ordered a delivery at 630pm and was told maximum an hour, by 8pm, no food. So tried calling, phone constantly engaged, had to drive down there at 830 to find they taken phone off the hook. Over 2 hours since ordering, demanded a refund as I had to go down there after waiting so long, which they eventually gave me but took the food away. WHAT AN ABSOLUTE JOKE, WORST WORST WORST TAKEAWAY SERVICE I HAVE EVER COME ACCROSS, DO NOT ORDER FROM THESE PEOPLE. Customer service at its worst