The Derby Arms in Epsom and Ewell

I used to love coming here a few years ago, but since then it has been a bit hit and miss. However I came for lunch last week and had a great time. The food, service and atmosphere were wonderful and I’m hopeful this might be a sign things will be more consistently good in the future.

Very poor at best. I can only comment on the Sunday roast offering as that is what the four of us on the table ordered. £16.50 bought two small slices of roast beef, a bought in and hard Yorkshire pudding, two very small and hard and pasty roast potatoes and the most meagre portion of peas. Extremely poor value. We were taken for a family meal and we felt embarrassed for our hosts. We shall certainly not be returning.Follow up to my initial response:- The till receipt contained a message to visit the company web site and provide feedback. I took the opportunity to do so. I received a quick response form letter with an apology for the poor experience and poor value meals we experienced. There was also the promise (threat?) of an attached voucher. This was not present.The purpose of submitting feedback is so that improvements can be made, not simply to attempt and placate people with a small discount on another future and probably bad experience!My advice to prospective customers; take your money elsewhere because I severly doubt this place will improve it's offerings.

A bit corporate looking, as you know I am not keen on that type of pub. Very difficult to find freeholds now. However, not a bad pub, nice inside and a good location. Staff friendly and food quiet nice. Recommend the classic burger.

I had dinner here last night. A Monday evening. It wasn’t very busy but there were plenty of staff. Unfortunately, they seemed far more preoccupied in chatting to each other behind the bar than actually serving tables. We had to wait for 20 minutes before being asked if we would like a drink. We were then told that the bottle of wine we ordered was unavailable. The waitress didn’t know what gins or tonics the bar served. The waitress didn’t know what the soup of the day was and had to ask another customer. When the food arrived, my guest was told not to touch the plate because it was hot because it had been sitting on the heated side plate for ‘quite awhile’. I ordered the pavlova for dessert but was told the kitchen had no cream. Overall, the service was , despite being amenable, slow, apathetic & unknowledgeable. The food was nice enough.

Went Sunday 6th Feb for Sunday roast with the family. Lovely warm atmosphere overlooking the Racecourse. Staff generally friendly and courteous. Food was mediocre at best, 18 pounds for a small portion of roast dinner, dry roast potatoes and poor quality Yorkshire pudding. Would reccomend for a quick pint after a walk on the downs but definitely not for food - poor quality and over priced

Having traveled up from the south coast it was a pleasure walking in. A delightful cozy pub environment with welcoming staff. The food was delicious, well presented, and priced well. The staff are deserving of the 5th star as soon after we entered an empty venue in a blink of an eye it was full! Yet the service was perfect throughout.

I'm not sure where to even start. It wasn't a busy time period during our meal, the restaurant was almost empty, yet they had more than enough staff on, and the service provided was appalling. It definitely wasn't the correct amount of money for the service provided.We were greeted by a young bartender who kindly offered to clean a dirty table for us, that was probably the highlight of our visit. As we stood waiting at the bar, a waiter was making a coffee behind the bar loudly complaining right in front of us that it was "brilliant" that there were no cups and then soon after when he found out there was no milk either.The staff took around 20 minutes to just take an order. No check back was provided during starters, mains or desserts. The steak came unseasoned and another meal came with 2 tiny scallops that we didn't order. The attitude from the young waitress was also questionable. When we received the bill, we got charged for the extra scallops that we didn't order and didn't eat but we were so disappointed that we just wanted to leave.During most of our visit, the staff were just standing around chatting and eating, it was as if all of us customers were a burden to them and how dare we come in.There were dirty tables near us waiting to be cleared, and every time a waitress or waiter went to clear it they took 1 glass and went to eat again. It took them almost 2 hours to clean 1 table.There was a table of 4 that came in about half an hour after us and finished before us as we were sat 10 minutes waiting for our bill from the young waitress who decided to start setting up tables when we asked her for the bill the first time. The second time we asked another waiter who sent the young girl again. And another 10 minutes waiting to pay.The supervisor on shift was wearing a black backless top revealing a bright red bra. She shouted loudly at a waiter that he didn't care about his job. She was also constantly on her phone and making phone calls in front of customers. When she was clearing the garden after assuming the whole day, she dropped an entire tray of glasses in front of the fire exit and left it there, bear in mind the customers and the supervisor herself were unable to open the fire exit door after this as the glass was lodged under the door.I'm not sure what happened that night. It was absolutely horrible service and the food was only satisfactory or okay at best. After reading some of the great reviews people left this place, it makes me think that it must be the staff leaving the 5 star reviews.

Just had a meal at Derby Arms with a group of friends and the food and service were superb. Sean, our waiter, was very attentive and efficient. Decor is lovely and could not fault the whole experience

Lovely staff. Excellent selection of non-alcoholic drinks. Tasty food. I would definitely go back. Big car park and cosy, comfy seating.Word of warning to anyone driving there: roads in the area aren't all lit and people speed quite a lot.

Very nice decor and really friendly welcoming staff. Food was top notch and plenty of parking at the rear. Really enjoyed our lunch here and would definitely go again. They serve Old Mout cider too which is always a bonus!