Gingers Bakery in Gravesham

I've been waiting about half an hour for a take away breakfast wrap (minus the sausage and bacon with well done mushrooms). I have watched about 7 customers get a take away and leave, while another couple has had the time to sit down and eat there big fry ups before my wrap had even been started. I was told it would take 5-10 minutes, then when I asked 20 minutes later if my wrap was ready yet. I was told it would be 5 or 10 mins, again. ("2 minutes Turkish")I await for my order to continue my review. I hope the quality proves well in order for me to stretch to a 2 star review rather than a zero..Finally my wrap arrived, there were no mushrooms in the wrap although I asked for well done mushrooms, and was still the same price with half the amount of fillings. When I mentioned my order was incorrect I was offered another one to be made, I did not have time to wait another 20 minutes on my Saturday afternoon. I was then offered a refund, of which I hesitantly accepted as I felt bad about it slightly.. I was then presented by the ladies palm out in front of me, and when I asked "what, do you want the wrap back?" she said yes either return and refund or keep it. I was shocked at the rudeness and never expected a cafe/sandwich bar to treat their customers like this.

Nice staff highly recommend and lovely food

Best sausage rolls around, sandwiches and rolls are always lovely and fresh too. Highly recommend this lovely little bakers

More of a deli than a bakery. Refused to sell bread rolls without filling

Really enjoyed it. Very reasonably priced. I had a cheese cake, a cup of tea and vegan sausage roll all for £3.90. Pleasant staff, nice atmosphere. Will definitely go again by myself or with company.

The food itself in this bakery is excellent. I used to go here all the time and there was never a time the food let them down. The problem is their staff, they really lack customer service skills, which is a pretty big deal to me...hence why I stopped coming. They are just down right rude, they also do not provide allergy information, which I'm pretty sure is illegal. My daughter has allergies and 3 times I attempted to find out about their allergens, and all 3 times was met with blank faces and short answers, they couldn't even be bothered to attempt to find out, the best I got was "we don't know". Very poorly run. They get 3 stars for the quality of food though, you can't knock it. There also isn't a toilet, which is ridiculous.

Bought sausage turnover which had egg and bacon. It wasn't cooked properly, sausage and bacon were very much raw. And they were not cheap, £2.30 per one. I would never buy them again. I saw people having all-day breakfast and maybe it's ok, I don't know about them. My experience was bad. not to forget, staffs were polite but she didn't even use scissor tongs.

Really lovely food and normally good customer service but this morning I was totally ignored by "Sheila" who setved everyone who came after me and people from the table's and 15 minutes later I still wasn't even given recognition so I walked out ..... I'm roughly disgusted as it doesn't take a second to say sorry love I'm busy be with you on a minute

Excellent for Gravesend. Really good quality food, really nice ingredients, and staff are friendly too. Nice quality and good portion sizes, so the price is good. My go to for greasy spoon food

I love this cafe. The food and staff are lovely. Best breakfast I've ever had mmm