Gourmet Burger Kitchen in Guildford

Good quality burger. Several fries choices including sweet potato. Good selection of drinks. Very convenient central Location in Guildford Town centre.

Well what a great night! Me and the better half had an amazing time today! The welcome was fantastic, the atmosphere is just like a Fridays should be! I forgot my waitress name but she was amazing making us laugh all night. The food was fantastic as always (compliments to the chefs) and the cocktails were out of this world! Thank you Fridays for a lovely evening and you will see us again very soon!!

We used to visit GBK fairly regularly but in the last year, more choices (competition) and varieties of food has meant we were less frequent. So this is the first revisit, for lunch in more than a year, on a quiet Monday.Overall, the burgers were the same as we remembered it, cooked right- burgers were moist, ingredients seemed fresh. However, the portions are shrinking, despite prices remaining the same. We have no complaints but as the prices are heading into mid-range territory, customers will expect more from their dining experience.So this brings us to what we find needs to change if GBK are charging higher than average prices for burgers.1) The new ordering cards to "choose & tick" isn't that friendly to use. For one, not all the items on the menu can be ordered e.g. the specials for the day, or items on the children's menu.2) Despite but being too busy, the attitude of the waiter, in our opinion, was "less than friendly" -- little smile would have paid massive dividends. In contrast however, the glum, unfriendly disposition of the waiter communicated to us that we were not really welcomed at the restaurant.3) I ordered a salted caramel milkshake, but it was not only sweet, but excessively sweet. I went back to the counter to see if they could make it less sweet. This was what the manager in charge responded: "next time, you should not order this flavour, the ice cream we use comes highly sweetened!". To the manager's credit, he said it politely and they did offer to dilute the milkshake with milk. However, my reaction was to that comment was, What??In this day and age, restaurants should be thinking about ways to make what they serve healthier - my expectation is that restaurant chains should AT LEAST TRY to give consumers more options e.g. reduced sugar or sugar-free ingredients. (Note to GBK corporate: this could be a business opportunity. Just because consumers have an appetite for burgers does not mean that one cannot have healthier options. With the UK government's sugar tax, would it not make sense to offer less sugar options?).4) Lastly, cleaniness in certain areas is an issue. Stairs are greasy and felt like it had not been properly cleaned. Again, not in line with a restaurant whose prices are above average. It brings into question hygiene is other parts of the restaurant.Overall, the food aspects of our visit are reasonable but what bothered me is the non-food, restaurant environment and how it looks to be running. I am afraid, after our last visit more than a year ago, the trajectory of this GBK branch (compared to the other eateries in the area) leaves much to be desired. Not that we won't be back, but I fear for the future of this GBK if things do not change. Management: take note please!

Packaging was awful. Had milkshakes delivered to us but their packaging wasn’t enought. Received the order already spilled. The top part where you put straw in is open and exposed. Other restaurants secure it with a tape. Food came cold as well. I was expecting ao much from GBK as my first experience was really great. It was a total disappointment this time.

The burgers were excellent but the service was a little mixed… waiting staff were lovely but the manager seemed to be shouting at the staff which wasn’t nice to see and they were continually turning away customers even though the restaurant didn’t seem that busy. There were no truffle fries and the fries we did have were served cold which was a bit of a shame. The burgers we had really were delicious though (taxi driver, bacon cheese and rocket man) so all 4 stars go to them!

So there are some issues here that are not the restaurants fault. Primarily being the lack of stock due to supplier issues: no chicken, cheddar cheese, half the vegan menu etc. On a normal day I commend GBK for the amount of options!My main issue was poor communication. I called to book a table, arrived and was told the booking system was down and that they didn't have the booking (despite me calling up an hour before arrival) which meant my party had to wait for a table to be put together.We also ended up with the wrong order. Random additional drinks arriving. These sweet potato fries when only one was ordered and no skinny fries which we did order. It just felt like no one really cared despite the place not being busy at all. The food was okay but I expected more from them for a burger place. Everything was a bit lacklustre.I feel like this was an off night and not an overall reflection of the chain, but I probably wouldn't go to this specific one again.

Really great place. Food was fantastic - one of the nicest burgers you will find - has so many elements, with each bite you find a new taste. Portion sizes are good, staff are friendly and welcoming. Be aware that the burgers do not include a side - this will cost you extra. Not the cheapest place you will find, but the food is worth it.Bar inside looked well stocked with a wide range of drinks available.

Excellent burger and fries. Lovely and fresh quality ingredients perfectly cooked and presented topped off with a mean milkshake. Will be back!

Friendly service, tasty panko-fried chicken burger, beef burger a bit dry and cooked slightly under (medium rarish as opposed to ordered medium) but overall really delicious when paired with chunky fries and halloumi bites. Milkshakes are thick and come in a large sharing size with the sparkling drinks being enough for 2 due to free refills. Definitely worth the price when applying the eat out scheme!

There is still room for improvement when it comes to the food, however the staff are very friendly and they are running around to make sure everyone is attended to.Because they offer a 25% discount for students 7 days a week, the place is full of young people.They also have comfy benches to sink in and relax after few hours walking around the shops.But the reason I wanted to write this review is to highlight the amazing pesto which their chef makes fresh, it tasted a 10 out of 10.