Papa John's in Guildford

New to area and Usually got Greenwich papa johns. Over hour delivery arrives medium hot. Now wife and I feel sick. Never again!

Pizza was amazing, great customer service (very polite), will definitely come back again

Great service from chalrotre 👍 lots of pepromi on my piza thank ❤️❤️

The driver was a lovely guy, very friendly and polite. Unfortunately the rest of the experience wasn’t great, the pizza arrived almost 2 hours after I ordered, cold, and with items missing. Was supposedly in the “checking and cutting stage” and “on the way” for more than an hour of that, which explains why it’s cold. I was told they had no drivers when I called about the missing items, so I understand that they may be understaffed and overworked - I know how that feels so this is no disrespect to the staff. I’m just leaving my honest experience. My past experiences with this Papa John’s have not been all positive either. Not possible to say what went wrong here, but I won’t be ordering again and I wouldn’t recommend spending your money here.Wrote this when I made the order nearly a month ago and still have not been refunded for the missing items as I was told I would be. Pretty disappointing.

Absolutely shocking experience and would NEVER order from here again. Food incorrect , took over an hour for delivery and delivery stone cold. I spoke to the store manager who was an extremely rude lady who did say that they would process me a refund which never ever happened. I spoke to the head office who lied and gave me an incorrect refund number. when speaking to PayPal they confirmed that no refund was received and no answer since from the head office. PayPal refunded me in the end.

I've always enjoyed a papa john's. Unfortunately they often get the extra dips wrong. Which is a vital part of the pizza experience. Garlic sauce for the pizza. Pizza sauce for the garlic bread.The pizza sauce was missing tonight. When I called up I mentioned this had happened before and that's its frustrating. The responce from the person who answered the phone was. " why do you keep ordering from us then"I was shocked. I then asked to speak to the manager and his response was. I am the manager.They did send the extra dip around but I think I'll take his advice and not order from them anymore. I just can't believe how rude the guy was. I'm pretty sure the franchise would be pretty disappointed with how there brand is being represented.So today the store called after reading the review. I'm thinking that's really good of them to call to apologise for the disgusting customer service from yesterday. Boy was I wrong. I've just been told that I'm no longer welcome to orfer from the store anymore.They make a mistake. They are rude about it. Then ban me.The impression that gives. If we make a mistake tough luck. If you complain about the mistake we make a write a review about it. We will never serve you again.That folks sums them up. I urge anyone else that has had as bad as experience as I have to share it with everyone on here.

Made an order from Ellie. Guildford branch. Very rude to start with. Ordered some pizza’s from her. She didn’t listen to the my orders well. Got there and she decided to give me her own orders made. Got back to the office and listened back to the call we did for ordering it was as we told her. Very bad experience. She was not even bothered to deal with us and cut the call on me. Won’t recommend anyone to go there. Very very rude staff.

Order 2 pizzas, afther 1hour and 20mins wait and 2 phone calls later to find out where it was it was eventually delivered. The pizza was cold and when phoned the store to complain they advised me to make a complaint on the website even though the website tells me to ring the store. No confirmation on what to do other than complain on the review page which doesnt seem right. They did offer to send out another pizza however waiting for so long I dont think this is the best outcome and would rather I have my money back.

Placed order online at roughly 16:30. Tracker said it had been delivered about 40 minutes later but it was nowhere to be seen, so we placed a phone call to the store we ordered from and they had no information and told us to wait. Another 30 mins or so later, still no pizza so we made another call, again no information and told to just wait. So we wait another 30 minutes and make a call, explained the the situation, the lady on the phone said she had no clue where the delivery was, explained that they had many orders and traffic etc. But I countered that this wasn't an accuse for use to be  waiting nearly 2 hours for one pizza and 2 sides. She then said that the pizza would have been in the oven at ~16:50. I told her that this would mean the pizza would definitely be freezing cold and she just told me if it wasn't to our standards when it arrived, to make another phone call. Pizza finally arrives another 30 minutes later and it is freezing cold and we are starving. Rather than immediately make another phone call to someone who clearly has no information, and with no guarantee that we wouldn't have to wait an additional 2 hours for food that may come cold again, we put the pizza in our oven low for 2 minutes and it burns. If the food hadn't arrived in an inedible state, we wouldn't have had to do this. Finally placed another call to complain about the standard of the food that arrived after a ridiculous wait asking for a refund or an explanation, and it went straight to voicemail and have still not received any reply. We regularly have great service and standard from your Chatham branch but this experience with your store in Guildford has been absolutely terrible. I specifically said to my boyfriend that we should order from Papa John's instead of Domino's because of our good experiences in the past so we are extremely disappointed and will have to order from there in future now.

Honestly the best in Guildford. Brilliant service, we got our pizza's in 20 minutes when the delivery time quoted was 30 minutes so we were thrilled as Dominoes and Pizza Hut were both rubbish with two hour wait and when the pizzas arrive, they're hard, chewy and cold. I couldn't be happier with Papa Johns! Pizzas arrived piping hot, perfectly baked and the service was great. Such a relief after so many awful experiences elsewhere :) Thanks!