Piri Bite in Guildford

I ordered 2 chickens from this place – ended up receiving 8 legs!! No breasts!I called and complained that when you order a chicken you expect to receive a full chicken – the person answering did not apologise and said that they only do legs and this should have been shown in the online menu but it has not been updated by the vendor managing the website. I wasn’t satisfied and asked for a refund which he agreed to do after complaining for several minutes, when I asked about how the refund will be processed I was told that I will need to deal with a separate company who will refund the money and this falls outside his responsibility.I told him that as a customer I shouldn’t be expected to chase another company, it is bad enough that you’ve ruined my evening and wasted my time, Piri bite should deal with the third party internally and process the refund, he didn’t like that and started cursing, effing and swearing on the call. As I insisted that he deals with this issue, he called the company dealing with the refund explained the situation and asked them to issue a refund who I called later and in turn reassured me that a refund will be processed.Overall it was a horrible experience and the people managing this place have no understanding of customer service and how to manage expectations, deescalate a situation or deal professionally with customers. Instead the person I spoke to was damping down everything I said and mocking me throughout the call. Looking at the reviews I found that others had similar negative experiences. Truly Despicable

Garlic mayo recipe has changed. Tastes cheap/worse and is half the size for the same price. Piri chicken strips used to have better coating but now it's more watery and lacks flavour. The burger I had wasn't hot. Chicken popcorn isn't crunchy outside and soft inside anymore, now it's these soft balls that tastes like oil. Not sure what's going on as Piribite used to be the best in Guildford. Now I won't be going back. Not worth it.

Fell off so hard under new owners, take a million years to make the order, just for it to be wrong. And then miss out things from the order. No communication either, guy cooking just doing his own thing and making random stuff.

No longer my local because I moved away but I always had excellent service and the food was cheap and tasy!

Piri Bite fell off hard lately, maybe new owners but can't be sure, kebabs used to be perfect now they're so bad I'm going out of my way to review them

Been a regular customer for quite some time now. But last 2 orders have been completed disappointing. Ordered 2 whole chicken and they were undercooked. Called to complain and asked for part refund but was told justeat had the money when it was paid by cash. Then they called me again to give them the food without any refund and on questioning their method I was swore on and called names. Today ordered a Wings meal and they charged me £6 for the tiniest wings they could find in guildford and upon informing them I was laughed at and was told it is what it is. I won’t order from them again and won’t suggest anyone given the customer service they provide. Absolutely Pathetic

The best chicken in the Surrey area, I just love it, it is fast food but healthy. I normally order online to have it delivered, the orders are always delivered within the timeframe, the food arrives with the perfect temperature and great packaging. The only thing I have to say is that my last few orders were not accepted, the orders took longer than an hour to be declined and I don’t know why; Also, I few times I have ordered food and I had missing items that were not delivered, I could not even report it, so this is why I am giving 4 stars

Great place for eat in or take away. There chicken is divine and best in Guildford.. beats KFC hands down.. staff are very friendly and approachable.. highly recommend!! 5 🌟🌟🌟🌟🌟 all day long!!

别闹了，这里是垃圾坑. A truly horrendous experience, overall dreadful “food” and rude staff workers. Horrible customer service to begin with, followed by gruesome disturbing food heat preservation, broke and scamming methodology to rip off students for additional sauces and extras. I ordered the family menu: consisting of 4 fried chicken pieces + 6 chicken wings +2 fries and drink. They were “polite” enough to switch one of the fries for a piece but I quickly understood why. Aware and concerned from previous similar establishments and their negative feedbacks. Firstly, I asked if the fried chicken had been recently fried. The receptionist replied with a sarcastic offensive tone “No, they have been there since last night… ofc they are freshly fried we have been opened since 12! I barely felt any heat from the main chicken box, I touched one of the pieces to check it’s temperature… almost non existent heat… My theory is that they were probably trying to get rid of the previous fried batch that didn’t sell completely and were too lazy or just lacked the decency to fry a new one for me) I politely complained but the rude staff members focused on the fact that I touched one of the pieces rather than the issue that their food was not fresh and obviously not well preserved after cooking. They could have offered to changed the other none touched pieces but they were too busy being irrational. In general, I strongly do not recommend this establishment to any student or any future consumer in Guildford. It’s the representation of a low class standard and horrible quality chicken shop.

I did a order for dinner and I tried a Lamb donner kebab with chips and it was so tasty but they forgot to put the pita bread. Also I tried the chicken dippers and it was tasty too.