Hartley's Fishnchips in Hart

Good food, low wait time, friendly staff

Always fresh hot fish and chips. Busy but very efficient

Hi, I have used Hartley fish and chip shop for years, I am a local here all my life and always excellent quality.I bought 3 small cod and 1 portion of large chips tonight for me and my elderly parents,,, got home and all the fish was wrapped together,,, stuck and broken in pieces and had to separate as best as possible,,, it was very nice fish and chips but could have been so much better with a little attention to detail and a whole piece of fish together, not mashed as one,, overall the quality was great but the service was poor and I would have given 5 stars if it wasn't for this. Will be back soon and maybe I can have my fish wrapped individually,, everything else was great... 😁

24 minutes to wait for a portion of chips. No organisation in that place and too busy laughing around and not concentrating on the customers. Always hit and miss in that place and never get the orders right.

We used to get fish and chips here years ago, thought we would give it a try, disappointed really, bland flavours for the once a superstar fish and chip shop.Staff not friendly, could do with some customer service training but I guess their new to the hospitality industry.

I bought 2 cod and chips and got home to find one piece of fish and loads of chips! Try to find the telephone number to complain! Hopeless!Still no reply and see others have had the same problem - very poor!

I use Hartleys on a “VERY” regular basis (my waistline is testament to this!!) but the food is great, always fresh, and ordering ahead is really useful.Occasionally, their ordering system lets them down, which has never been a problem, your details are stored electronically, so a confirmation means that their system knows what you’ve ordered, even if the staff don’t!This has always been rectified quickly once inside the shop.If I had one complaint (and it’s only a minor niggle) is that there is a bit of a gamble in ordering portion sizes of chips. Sometimes a large portion would be enough to feed the village, and sometimes you wonder if you’ve accidentally ordered small???Overall, our experiences have been positive, and of the various incarnations of our local chippy, this one definitely seems to work.The recent refurbishment has done away with the restaurant aspect, but has left a shiny new shop, which is clean, bright and inviting!!

Drove 12 miles as we do every Friday to get fish and chips from here got home they haven’t put the fish in the bag only chips and won’t answer phone to help very poor customer service and been ripped of for 2 large fish

This chippy is another example of someone's business acumen along with a nice well to do village and good marketing such as their website. However the fish, chips and mushy peas leave an awful lot to be desired. I have just visited Friday 10th September 2021. I asked for a fresh cod and chips along with a small mushy peas. The young man serving turned to look behind him and then told me that he had one up already. I gave him and the shop the benefit of the doubt which was my second mistake. The first was going in there in the first place! I popped next door to the Tesco express for some Fresh orange juice. When I came back some 3 minutes later my order was wrapped on the counter ready. Except for the small mushy peas. Which the young man was trying to remoisten by adding water and stirring and then heating in the microwave wave! I appreciate this practice isn't exclusive to this shop, but it's a poor do really. So how was the fish you may ask? Frankly it should have been binned around 20 minutes beforehand I'd say as clearly had been stood for too long. The chips were old and cold and the peas utterly disgusting just tasted of water. For some unknown reason people in certain parts of the south of England but not all accept this level of mediocre rubbish and that's being kind. The food was oily, greasy, sickly, cold and old for sure. The fish being particularly bad and grey for the most part and not worth £3 let alone the £8.55 that it cost me for small cod, chips and mushy peas! Frankly outrageous and I'm sure anyone with a knowledge and passion for quality fish and chips would say the same. I feel very disappointed in this shop and it's quality was severely lacking. Thinking of quality decent fish and chips? Then drive on by as you won't find them here that's for sure!

Excellent fish and chips, huge portion for the senior cod and chios. Love the new look clean an fresh. The young gentleman who served me was so polite and welcoming . Keep up the great service.