WE The Restaurant in Hart

We've been coming here for around 8 years and tonight was a pretty poor experience. We booked for my dad's 75th birthday meal at Harts Restuarant.From booking in January to them not getting back to confirm the table, and me chasing early April to find out if it was not confirmed at all, only to be told that they could fit us is for a table of 8, 45 minutes after we wanted to - just sloppy really.The restaurant is in need of a refurb, the wallpaper is peeling off the walls and the carpets are all dirty, just not like it used to be and no care and attention to detail anymore.The service is now below average, waitress, banging down plates leaning over everyone, laying knives and forks down with no real care for presentation. This was one of the nice fine dining restaurants of its day, now its like you're going into a gastro pub where staff don't really care.Food - presentation was the upside, and this has remained high every time we visit. The beef and cod dishes that our party had were well cooked, however that alongside what looked like some chip shop chips brought out as a side, just looked totally off compared to the main dishes, like they'd gone down the road to a chippy and served these up alongside the main. We fed this back to the waitress but it went in one ear and out the other.Unfortunately I think this will be our last visit and we will be going to local run places where they put the customers first and don't hang on the coat tails of what was a good reputation without putting in any effort.Sorry Harts, your team need to get back to what they used to be and focus on quality, service and experience.

Beautiful setting, rooms with a lovely rooftop garden . Very friendly staff. They went out of their way to help me with a charger for my phone.

I did not stay at the hotel so I am only commenting on the kitchen for dinner. The hotel and the kitchen looked incredible. Really nice atmosphere and the service was top notch. The only thing that let this place down was the food. The food should be below half price of what you actually pay. If you are eating for a special occasion don’t choose here you will agree if you do. The food was nice but for the price you pay you expect for example langar hall quality.

Very nice place, food and service were 1st class. We went for Sunday lunch. Roast beef was great.

I enjoyed Hart's pre-covid and was looking forward to returning, but was left a little disappointed. It was by no means a bad experience, but I was expecting excellent and would say the experience was adequate-good. Whilst the cod starter was great, the pork main was OK, and the service attention to detail was missing - and the 'new' dining room is in what was the bar area (now the 'old' main dining room is no more). Considering the fantastic alternatives Nottingham has to offer, this now feels overpriced for what it is.

The staff were just so friendly and accommodating. We came quite late at night with our baby and everyone we spoke to was so helpful in getting us everything we needed. Pretty comprehensive breakfast options, generous helpings and all delivered to our room very promptly. Many thanks!!

I've been to so many cities in UK visit lots of hotels too but this Hotel is just UNIQUE.... The customer services I received form the two beautiful and professional ladies at the reception was out of this world really, I WOW. Ladies I stepped into your hotel at around 14:07 seeking assistance and you rendered even though I m not a resident at your hotel. Thank ladies and your management should be really proud of your personality and professionalism.

Did not stay, but did have lunch, Sadly very uninspiring. Nothing bad, but neither exceptional. Service was fine, decor was rather like a 3* hotel lobby. For the price point it's way off the mark, in terms of choice on the menu. To sum it up, it's stuck in a different decade, and caters to those who still wish they were in it. A very vanilla experience.

Room was modern, clean and comfortable. Room service food was excellent. Location right in the centre of town and parking, whilst chargeable, was reasonably priced. Lovely views from my window. Also the lift was made by Schindler, Schindler's Lift. Made me and my wife chuckle.

From the moment you walk in the door, you feel calm, peaceful and glad to be there. The decor is a mixture of luxurious and quirky which works. The rooms are spacious and full of character. We stayed in a suite which have floor to ceiling windows in both the bedroom and seating area, with stunning views of the city of Nottingham. Breakfast was one of the best I ever had. Service was fabulous and everyone makes you feel welcome. I would highly recommend.