Istanbul Grill in Havant

I have been using this place twice a week for years... tonight the delivery driver gets lost. The food arrives cold and greasy. So I call them ,to complain,their phone manner is disgusting,the guy tells me it can't be cold, and won't swap it for hot food replacement, we'll good bye Istanbul grill I wont be back.. but I will be contacting H.B.C ENVIRONMENTAL HEALTH in the morning.. cant believe you let loyal customers go and treat them this way.. disgusting place Your response is lies the food was cold... and you were not prepared to do anything about it.. so that shows what you think of your loyal customers.. but hey that's your loss my friend and good luck with environmental health tomorrow selaam elikeem

Very good takeaway. Have used for years. Don't get disappointed from like sounding company names in waterlooville.

Food was fast nice restaurant and customer service was lovely

We are regular customers of Istanbull in Waterlooville because they are excellent. But what happened on Friday 7th Jan.. We don't know . We ordered our usual Donner Kebabs with xtra salad and extra chilli sauce. When we opened our kebab we were so glad we ordered extra salad... Not much a salad at all But really the salad was not fresh too us it was very scarce and also a bit stringy as if a round for a few days. Disappointed as you have always been excellent. Maybe a change of staff??? But if this was my first time ordering it would be my last sadly. I will order again but if get similar I will look elsewhere. Can only be honest

Great food and always fast delivery definitely recommend

Be careful when getting food from them they don't clean there hands after going to the toilet and being so rude to the customer and using bad language to the ladies that go in the shop

Really like this place. The kebabs are awesome! Thanks :)

As I live nearby I went there to place my order early evening time. I had a small doner kebab . The meat was hot & tasty & tender . Generous portion of meat and salad topped with lovely chilli sauce. I thoroughly enjoyed it, nothing was left. Well wrapped for me to take home.

Food is brilliant. Just had a pizza turn up hoping it was lamb doner with chillies and onions but was chicken and chilli. Also got can of coke instead of doctor pepper but tasted good. I'm more of a fan of lamb. Would go again but please don't mix up my order again..

I ordered food and my order was cancelled yet I was billed for the order anyway.I they refuse to refund me instead telling me I have to contact the company who they use as a billing agent.That company has me on hold and never answer.So I am left with no choice but to get my bank involved.I did give them a chance the next day and ordered again and this time my order was delivered but was disgusting as in the chips were hard and I just bin the food.Of course I am not saying their food is always disgusting but the fact that when a customer orders food and they cancel the order and offer no support for the customer to get their money back tells me they do not care.They refuse to accept responsibility even though my bank statement clearly states their business name.My advice is order in person or pay using cash because if you order online and something goes wrong they will not lift a finger to help even though they have your money.