Shapla Tandoori in Havant

I have been using Shapla for many years, they have a really good diverse menu, everything I have ever had from them was excellent. But I will never use them again, this week I had a dish called Prawn Delight, it cost £9, and it consisted of only 2 prawns, (yes 2), in a sauce. I did call them, to ask if there was a mistake, Iwas told no. A complete rip off, they should be ashamed, to call this a meal.

The curries are phenomenal and taste was expected to what I am used to.

Ordered a vegetable Korma with no mushrooms which came as I asked but I also asked for egg fried rice with no onions as my partner is allergic but that one came with the onions still which obviously caused a panic as he cannot eat these.The gentleman over the phone was no help and very blunt so we asked to speak to the manager who was even more rude and made up the excuse of ‘we cannot see the notes as it is too small to read’ which if it is too small to read how come you could make my food fine but not my partners. When we called back to question them on this again (as I was hung up on after speaking about a refund) to which they admitted it was on there but it was just difficult to read.Rude management and would completely avoid if you have any allergy’s as this restaurant clearly couldn’t care less, it’s too much effort for them to read a simple note. Wouldn’t even offer to replace the food we paid for and now can’t eat as they were closing in an hour and a half, baring in mind we live 15-20mins away.Terrible service.

2nd delivery we've had from Shapla and really gorgeous again, delivery from havant to hayling and still warm definitely our go to Indian for Saturday night treat can't recommend highly enough

Just eat from there had eaten half if it then had to run to the toilet as it has just gone straight through me Won't order from there again it was cold and tastes like it was frozen then put it a microwave

Disappointed, waited longer than time given. When arrived it was stone cold. Rice was full of water, like bullets and tasted of perfume. Curry wasn’t very nice, didn’t look or taste like korma. Nann bread had very minimal cheese in. Won’t be ordering again as it all went to waste.

Spent £20 for food to not be delivered. Man on the phone claimed the driver waited outside for 20 minutes and called 3 times. Neither of which happened because I waited outside for 10 minutes when the app I ordered from said it was delivered. I called to ask what will happen and the man said nothing and then hung up. Disgusted, if I were you I wouldn't bother ordering

Really nice food and arrived on time with no problems. Nice lady on the phone taking orders. Would use again.

Paid for the food, they updated it saying it was delivered when it wasn't , so we called them at least 8 times no answer , we finally get a call 2 hours after our order saying he had was outside so we go to check and there was no one there, so we call again and they say he was waiting for 20 minutes trying to call me , I didn't recieve any calls and he said there is nothing he could do about it and that we wouldn't be receiving our order. Terrible customer service. ☹

Food was 45 minutes late with no update provided. Driver called me to tell me I didn't put the house number on my address and that he'd show me the receipt to prove it. Upon showing me the receipt, I pointed out my house number clearly visible on the address line to which he relied "well it's hard to find" before sulking off.Food was actually pretty tasty but customer service and length of time it took to turn up means we won't be going back, unfortunately.