The Kebab House Ryde Isle of Wight in Isle of Wight

Ordered over the phone. Was very abrupt and snappy, I misheard a question so he shouted over me. Ordered food, no questions were asked as to what salad or sauces I wanted I had to ask what they had. Had to ask for a price and how long it would be before he hung up the phone. Was told an hour. Phoned after 1hr 20 mins to be told "I think it's on it's way". Food arrived after nearly 15 minutes more. Delivery driver couldn't care less when we mentioned we had waited so long. Shish kebab and salad was caked in grease. And everything was barely luke warm when opened. But famished, we sat and ate our cold food. Would never order from here again.

Absolutely disgusting bought 1 peice of chicken for £1.60 and it was raw I tried taking it back up and me and my friend got given verbal abuse and the guy also snatched my phone of me when my mum was telling him that it’s raw my mum also asked what a probe is he said what is that which is concerning never Eating from here again disgusting behaviour need to sort there stuff out

It's good but I felt a bit I'll after

Restaurant quality food with big portions. Staff are very friendly. Ali will even ring me when it's ready. There's a reason there always busy!!!

Very rude staff I asked for a delivery and the guy was very rude about it, we asked what sizes of pizza there was, and the guy was rude about it.He didnt even give us a delivery time or tell us how much it came to

Portion sizes are a joke and was cold, salad was old.

This place is jokes quick to charge you more if your drunk... food is OK but still you think they be loyal to customers but no they try charge you more than what's what's on menu just coz they think you had a drink sometime can take advantage food is OK but make sure you order with someone else as they try steal few quid here or there!!! Dirty service especially as been so loyal! One star is generous!!!!

Very very rude staff. They really need to work on there customer service. My sister witnessed one of the staff members swearing at a customer down the phone. Absolutely disgusting. Sort it out.

Cold and gross. Will not be ordering from here again. Very disappointed for the price.We had garlic bread with cheese, it just tastes of grease probably the worst I've ever eaten!!Chicken nuggets and chips, both were cold, chips were brown 🤢Kebab was cold and fatty.

Kebabs are nice. It is the manner in which they take your order could feel a little less... Confrontational ... By answering the phone and speaking very fast and somewhat abruptly as if you are taking instruction for a special ops mission for the military, and then having to guess when the food is due to arrive, (it appears one must ask for this information-a 'need to know' basis). Once told you feel absolutely engaged, valued as a customer and ready to part with your money, after all you've felt like you've been a terrible burden and the food provided has been a favour.In summary, please work on customer engagement, it costs nothing to apply manners.Overall price is quite high in comparison to mainland shops, but that is just the way it is on the Island sadly.