Chocafellas in Medway

Went in with my girls (3 and 1 year old). We had bubblegum gelato and a white chocolate and strawberry 🍓 waffle. Both arrived promptly and both were excellent. My girls ran around freely and had no complaints. great service too

In Hot and sunny weather time to have ice cream 🍨 Gelato.. Oreo never seen like this service .. keep it up guys , very friendly staff ...

Very tasty waffles and shakes , more than Creams . Very nice place ..

Staff so so friendly and inviting. The ladies on the till were helpful and accommodating. I went quite late on a Saturday, like 7.30pm. The only thing I'd say is that it didn't look open. I'd suggest something in the window that says, we're open. I could see delivery drivers doing pick up but I know some places only do takeaway after a certain time. So maybe a sign or led light. Waffle was great. Milkshake too. Really nice place to go. Clean and tidy.

went out on my friends bday. to be honest we ordered a lot everything tasted amazing and was served hot and tasty.had a great time.

Disgusting place. We came just for takeaway ice cream. There was no labels on ice cream, well okay thats fine… but when we started eating ice cream the taste of some powder.. just awful.Honestly the hygiene ,the presentation of this place is pathetic.It was nice place with good ice cream, but it changed in such a bad way.

Absolutely horrible place do not go. Myself and my partner went into here open minded as we have never been here before. Customer service was ok but not the best. Staff focused more on there phone than customers. Staff didn’t smell nice from a distance. The restaurant smelt disgusting and was completely filthy. The toilets had no/hardly any toilet roll or soap. The toilet flusher didn’t work and there was a dirty sponge and cup in one, whereas the other one had no toilet seat and the hand dryer wasn’t working properly. The milkshakes had no strong flavours and were just bland milk with flavour and was really icy at the bottom. The waffles weren’t properly cooked and had a very strong eggy flavour which you could taste through the toppings. Honestly food safety and hygiene was appalling and staff weren’t very professional and didn’t even check up on the table to see if everything was ok. First time there and the last.

I wouldn’t have even given it one star for the hygiene. Food was ok , well we only had hot chocolate and ice cream for my little girl.The lady working there cleaned our table and took my order and used the card machine all with the same glove and then she scooped up the ice cream and used her thumb to load the scoop while stillWearing the same glove!! Which is disgusting. I asked the guy working there to change my ice cream and explained the reason why . He wasn’t happy that I wanted another one , no apology or anything, instead he was huffing and puffing. He then asked me to fetch my hot chocolate from the counter when they took other customers their orders to their table. Disgusting service, will never return their!

Do not order hot food falsely advertised on website. Ordered "mozzarella cheese and tomato panini with marinara sauce and balsamic glaze" I received a grated cheese and tomato roll with no sauce or even butter let alone glazed. Duty manger refused to do anything and blamed uber eats. Terrible service and a total con! Would upload photos if I could

Been here in the past with my daughter and there was good music, good food, and a friendly relaxed atmosphere.It was my daughter's 7th birthday so we popped into town for some bowling & on the way past decided we'd have a treat. Instead of the music they had the radio on quietly by the counter, the staff were friendly enough but not the same atmosphere.Ordered a 2 drinks, a toastie, nachos, 2 waffles & some icecream. Icecream took about 5 minutes, one waffle came a few minutes later and the 2nd waffle a few minutes after that.Then the nachos turned up just as my partner finished his waffle & my toastie came about 10 minutes later. So none of us ate together except my daughter who shared my food. One of the drinks never came but as everything turned up scattered, by the time we worked out it wasn't coming we couldn't be bothered to complain.Don't get me wrong, the food was delicious. But the service leaves a lot to be desired.