Creams Cafe in Medway

Average :/ waffles are tasteless and undercooked and there own version of Nutella sauce is not great and there very tight on the toppings poor effort compared to Other dessert outlasts.

Tables left dirty and cluttered with customer plates and rubbishFloor stickyToilets needed a good clean.This place needs a deep deep deep clean.Employees not wearing hats or gloves when serving.The place only had 3 tables being used so no excuse for lack of cleanliness

Service was awful. I waited over 30 minutes for 2 waffles and 2 milkshakes to take away.The staff had no hair nets on nor did they have gloves on when serving food.The food was stone cold by the time it had arrived to me and my milkshakes were melted.Highly do not recommend and I will not be coming back ever again. My order was incorrect. I ordered an all white chocolate and strawberry waffle but instead I had received a milk chocolate and white chocolate waffle with strawberries.There was a customer waiting over 30 minutes at a table for a single milkshake. The service was appalling.

The owner's daughter is such a lovely person!!!!!!!!!! This is the best Desert in the world!!! The owner and the customer service is amazing, couldn't be any better. I recommend this place, it is very clean and sanitary, the icecream was delectable

DO NOT GO HERE. We went to see what this was like ahead of my daughters birthday as we were going to have a party there... No way this is happening..Not sure who the manager is or if this is owner managed but they need to rethink their career as this is not for them. Tables are sticky menus too not enough staff and we got completely ignored for 20 minutes so eventually walked out. So in fairness we cant comment on the actual food.

Supervisor Jack is very rude, had my waffle served in a box no apology, not even a warning they run out of plates. Got a refund for the waffle. Customers coming in waiting for a table, no acknowledgement from staff and when they ask to be seated supervisor is rude to them. Even pulled a face at one lady. Absolutely disgusting and won't be visiting this branch again.

First time visiting and won’t be rushing back, plenty of staff available, one could say there was more staff than customers. Put the order in all together however each dish came out separately, there was only 3 of us so it wasn’t complicated but the wait was that long we went up to ask if they had even started the final dish. Spoke to the manager and he seemed to not care. Only good thing about this experience was our server (Chloe) who tried to accommodate for all of our needs.

Service, what service!It was meant to be a special treat for my son's birthday, but it was a disaster. We've never been to a Creams before, and never will we visit another again.An order of 5 deserts and it was almost 12 minutes between the first being brought to the table and the last. My husband complained and apparently they cancelled the order after the first item was made £40 for a couple of scoops of ice-cream!!!They eventually found the order then only brought 3 of the remaining 4 items outA further complaint finally prompted the last of our order being brought to our table.When we arrived we were greeted by the front of house staff whose clothing looking like she's been cleaning out the bins, utterly disgusting. Other staff we either wearing hair nets as an accessory, with their hair spilling out all over the place, others simply didn't even bother. The service counters were filthy with spilled food items and staff looked like they were barely out of school. Would advise to steer well clear!.If we didn't have children with us who would have been upset if we'd walked out, there's no way we'd have stayed to order.

Called in after a trip to the cinema with kids. Normally a restaurant or bar being busy is a sign that it's good, but on this occasion it was people having to wait long times for orders. While I watched the lady on the hot desserts working tirelessly to meet demand, a plus point, one or two staff just stood by, including one who seem to just try and direct others with no clear success. The toilets were dirty and obviously hadn't had a scheduled check as the floor was wet and toilet paper was missing. On the whole I was very disappointed and will not be visiting again any time soon.

Awful experience, such a shame as the last time we visited it, it was very pleasant. Staff was unable to make a smoothie and thought water and fruit was a tasty smoothie. Was so watery, staff remade but order was then wrong. And she also make it with water, fruit and this time added some ice cream. It states made with apple juice. Ended up getting back to my hotel and flushed it. I actually felt sorry for the young girl that was trying to deal with customers, complaints and sorting out the just eat app.. Think staff need more training, and maybe even more staff to help prep and serve people. Can't say I'd be rushing to go back again.