Hancock's American Restaurant & Bar in Medway

Good service and good food all matched the excellent company for the meal.The staff are very attentive and made the evening very enjoyable.The prices are very reasonable and then using a Blue Light Card gave an additional reduction making our bill for 6 adults so much cheaper than expected. Excellent

Went there twice for lunch. A cozy local pub that provided good food at good value. So much ingredients for a delicious classic cheeseburger and club sandwich. Would be good if there are more tea options available.

Thank you to the management Alison assistance Manager Gaby and all the staff for your great hospitality we had the best night celebrating my friends 40th birthday meal everything was spot on and nothing was too much troubleThe meal was excellent and was enjoy by allWe had the best night thank you once againRegards Annette Kumar11/06/22

Terrible experience in this restaurant, definitely won't be going there again. My nachos came missing the salsa so very dry and not very nice, main meal was vegan burger and was uneatable ordered some cheese sauce to go with it and it was about a teaspoon full. Chips were overcooked, daughters fish was dry and my husbands filled Yorkshire was also dry and apparently not very tasty. Also asked for some other sauce which never came. This is a shame as we used to often go here and enjoy it but won't be returning now.

Booked a table for 2 in the restaurant and was seated in the bar area instead. Ordered a sirloin steak and mixed grill, both medium rare. But came out well done. I had the sirloin sent back and it came back medium rare in places but not cooked through evenly so well done in places. Whilst waiting for the steak to return my food had gone cold. If I could give 0 starts I would. Terrible food, won’t be returning

The food was lovely. Didn't have the dessert we ordered so they came back and asked us to order something else. Food took a while but they were busy. Staff very friendly. Will go again

Delicious food and great service. I think restaurant reviews have sadly become a moaning platform where people are quick to leave a bad review but very few people leave a review when they’ve had a good experience. Never had a bad meal here, portions are good and reasonably priced. Service has always been attentive and with a smile. Keep up the good work Team Pilot :)

Decent price for a fair breakfast, didn't skimp on the portions and the taste was good. The unlimited coffee is self service and unfortunately knocked a star off for the coffee which came out tepid rather than hot, but if you drink it straight away it's not a deal breaker. Staff were friendly and tables were socially distant enough to feel safe.

A little bit more expensive than similar pub restaurants and there was a fair wait for our food. Not bad quality but surprisingly, given how long we waited, it was not hot enough when it came out.

Really good food, big portions couldn't eat it all 😊 friendly and helpful staff. Will revisit in the future.Only reason I give a 4 stars, only downside is that the entrance for cars is a bit convoluted, close to a roundabout - you need to be careful not to miss your exit and the entrance is on the left hand side as for the Holiday Inn - may be difficult for someone who doesn't know the area which way to go.