Popadom in Medway

Authentic Indian restaurant, superb quality food with reasonably good size portions. Their food menu includes North Indian aswell as South Indian dishes. Excellent customer service. One of the finest Indian restaurant in Medway area.

So we were on our travels and thought we would try this restaurant after reading the reviews on Google. Seemed good enough so decided to try it out for ourselves.As a restauranteur myself and being in the trade for over 3 decades, and having experienced fine dining to another level, I can tell you that this establishment is really lacking customer service.Firstly we were greeted by a waitress whom seemed to be the manageress but clearly was missing those skills. She asked if we wanted to be sat on the empty side of the restaurant or on the busier side? Wasn't sure how to take this, either way I would always like to be seated with other guests gives it a nice atmosphere, rather than feel like your in the naughty corner.Food was good nevertheless, however some dishes were over spiced and being of a South Asian ethnicity we can handle spice, even my children. Which seemed to be something of a amusement to the waitresses as I could hear them pointing at our table whispering that my daughter just ate the 'masala chips'. I mean that was spicy even to my taste buds so I'm only under the impression that this was done deliberately as we ordered this last minute to come with our starters. Why else would you have a chit chat about some fries?At some point during the meal a gentleman came over to ask how our meal was and that he hasn't seen us here before. This was nice of him in addition to being professional, noticed new customers, asking how their meal was, and what brought us to his 'Popadom'.Nevertheless you could clearly see he was the owner because of his greeting towards us... Nice big smile. At this point the so called Manageress (even if she is that) walked over to our table and says 'he's the owner'.I mean no need to say this, I'm sure I established that with his questions. More importantly to her should have asked how my meal was? Total unprofessionalism.After finishing our meal which tasted nice but would say over priced with limited amount of prices of meat and small portion sizes, weasked for the bill, at which point was served with a piece of paper which was the receipt with 4 pieces of chocolate.This put a very unpleasant taste of the food that we had eaten and decided that enough was enough and this visit would be the first and last visit to Popadom.As we left no acknowledgement of leaving no thank you or goodnight.As for the cocktail which was just about drinkable needs improvement along with the customer service in this establishment.I would recommend the owner to employ some new staff members whom are friendly... and have a Smile 😊!

Excellent food. Very nice interior. Tastefully decorated.However:not very well trained staff( lots of loud giggling, private talking going on between staff, ).Plates served cold.Didn't like shape of serving dishes. Example: rice spilling all over table-very difficult to scoop out...No hot plates to keep food warm on a table. (not helped by cold tableware) Size of portions greatly reduced in comparison to other establishments...not that was a problem for my husband and me.

Visited Popadom resturant for a Sunday lunch, it has a lovely ambience and was very clean and tidy.The food was so tasty and fresh, it was really authentic. We were asked if everything was okay a few times which was nice.It was abit expensive though.

This is my second visit to this authentic little restaurant... still amazing. Wicked service, amazing food and a quiet atmosphere.. love it .Definitely a local that will be my favourite

Food way too spicy to eat and enjoy, my whole mouth was in pain. One dimensional taste, not the finely balanced complex taste you expect from Indian cuisine. Just super hot chilli, nothing else. Dal tasted burnt. Nice staff and clean place. But maybe restaurant was empty because the food is too spicy to eat. Deserts really nice.

Coming from London / Birmingham we were pleasantly surprised at how fantastic the food was! Having a high standard, this place definitely lived up to the quality, taste and value! The staff were very friendly and the manager was super chatty too! We enjoyed the paneer chilli fry, masala chips, bhindi, and tarka dahl a lot!

Such a lovely service from the waitress! We were running late to the booking time and she was kind enough to take our orders over the phone ahead of our arrival. Really good service and food was good and was how I expected 😋 definitely visit again

OMFG where to start. I don't usually go to Indian restaurants becouse even if the food is good the prices aways leave me with a bad taste in my mouth, well this time it wasn't just the prices. The food was horrendous. We ordered not spacy butter chicken for the kids and it came spicier than chicken tikka masala. For the honor to eat their food we had to wait almost an hour for the food to be prepared. And oh where do I start with the prices. Overpriced is an understatement. Kids apple juice is £3.5 per glass. Papadom is £1.5 .... Per one. We paid £12 for 8 pappaloms!!!? Water 0.5l its £3.5.My advice to all is to stay well clear from this place.

Really lovely Indian restaurant. Must really go and give it ago if you haven't. The staff were lovely and the food was outstanding