Family House Chinese Restaurant in New Forest

Yet another fine take-away for two - spare ribs, two duck dishes and Chinese vegetables, all freshly cooked and very tasty.Just had a very good take-away meal for two. Excellent range of colours flavours and, of course, flavours. Quantities were pretty good too!

Simply incredible food. While eating in the service is great with so much choice on the buffet menu, recently had a takeaway which was delivered so fast. Thank you so much and can’t wait to go back.

Always a pleasure eating here, food is delicious, ample servings and the atmosphere is always pleasant. The takeaways are just as impressive, easily the best Chinese food in totton

Went for take out recently gone downhill food bland and not chinese at all no flavour bbq spare ribs in sauce tasted like they had been left in brine salty with extra salt rice dish damp and tasteless noodle dish dry and tasteless

Very late delivery (despite pre-ordering 4 hours ago). No contact and not answering the phone. First time ordering from here and will definitely be the last. Will update on food quality when (if?) it arrives

The Family House (formerly The Mermaid) has been in the same family for approx. 30 years, as a business.We, as in my son & l were visiting family in Hythe. We were looking at going out as a family to celebrate my 50th Birthday. There were 7 adults & 2 children in the group.On arrival, there was a couple sat at a table on the left nr the entrance and a couple sat nr the bar area, which appeared to be waiting for a take away. There were no other restaurant customers for the rest of the night, except for a few take away's.Our group sat to the right of the enterance, around two large round tables which had been put together, seating was awkward to say the least.Just after arrival, l paid a visit to the gents... on my way there two young children were sat & laid on chairs on a mobile & tablet, they appeared to be the owners children.The toilets appeared very tired, not very clean & cobwebs hung from the ceiling.I returned to our table where a female server was tooking drink orders. The owner started to take food orders.When the food arrived... it was mixed up, we had purposefully sat so, set meals were around one table & individual meals were around the other.At one time the female server frog marched one of the owners children by the cuff to the kitchen... not good.The food in my opinion was average, nothing special. But, the quantity of food was also very questionable, considering how much we were paying... £200++The service was very poor & l truly believe the owner has no concept of the meaning of, "Good Customer Service"... BEWARE!

Ordered online yesterday at 5:30pm and was given a delivery time of 6:30.....food didn’t arrive until 10:00pm, after wed ordered pizza!Tried several time during the wait to call the Family House but couldn’t get through.Once food had been sent back I did manage to get through and speak to the manager who was very apologetic and promised to give me a priority delivery the next night at 7:30pm.....it’s now 8:10 and food hasn’t arrived yet!Won’t be using this place again!!!

I really like this family run restaurant - been coming here for 25 years and the food is good and there is always a warm welcome. The buffet is freshly cooked to order and is good value if you are hungry. The sizzling dishes are quite theatrical, the curry is nice and the ribs are excellent.

Lovely place to go. The staff are friendly, has a nice feel about it. A nice place to have in a small town. Could do with modernisation but good to see it is not closed down unlike a lot of places in Totton over the years

Good Service, good food.all food arrived hot and was kept hot on our table there was ALOT of food so much so we were unable to Finnish 3 courses.drinks are cheep. house wine is perfect!overall one of my favourite places to eat.