Burger King in Portsmouth

I went in the afternoon with my daughter. There were about 5 customers eating in, funnily enough there wasn’t the constant flow of delivery food people there (which was odd but I soon understand why) . Every single free table downstairs was dirty, had food containers on all of them, trays etc. the counter staff lady was polite and friendly (the only compliment I’m giving) We ordered our food. Both meals. We both took our food back after going upstairs to sit down ( ironically it was clean upstairs) I could of put the window through with the cold hard patty in my burger! my fries were vaguely warm , just not what I expect when my meal alone was just under a tenner! That’s not including my daughters meal. We had our food replaced which thankfully had all been freshly prepared but this is how it should have been to start with. Burger kings head office would be disgusted with how badly this place is being ran. I’ve worked in fast food and the standards here are no where near up to where they’re meant to be. I can honestly say this is the worst Burger King I’ve ever been to in my entire 54 years of life from here to America.

Wow. Really. Absolutely disappointed and disgusted with the state of the place. Shocking. Food everywhere. Dirty tables. Not even busy. Had to clean my own table. Drinks machine leaking and puddles with wet floor signs. Food was cold and not what I would expect. Had a coffee and it was half full and like warm. Whooper was nice though. Onion rings looked liked the dregs of the bag and all broken and bits. Not 9 pieces that I ordered.

I am afraid i had a bad experience at this restaurant. I arrived around 3pm on a weekday and despite the fact that the restaurant wasn't that busy, they seemed backed up on orders. I ordered my food and went to wait for it. After about 5 mins i was called to the desk and told that i couldn't get the burger i ordered due to a problem with the machine. I asked for a whopper instead and was told that wasn't available either. When i asked what was available i was given the choice of the vegan option. When i asked for a chicken burger i was told that was fine, but it was £2 cheaper than the burger i had ordered. They didn't offer me a refund or anything to compensate for the loss. I had to mention the option to them. I ended up waiting 30 mins for my meal. When i got it to the table, the fries were cold and the burger i was given was the wrong one. I ate it anyway. I then spoke to a senior member of staff about my bad experience and was answered with a lot of excuses. I have worked in 2 fast food restaurants and i would never treat a customer like that.Futhermore i felt sick for the following 24 hours after consuming the food at their restaurant. Maybe i just went on a bad day, but i won't be going back.

In the retail desert of Portsmouth's Commercial Road, this branch of BK is no oasis. The ambience is 'hopelessness' with far too many visible signs of 'don't care'.Only one of four order screens was working. The food was expensive and poor. Astonishingly, sweet chilli sauce had no flavour.

Really not happy with the delivery service, a few times now we have had items missing from our orders and today my child was left without there food. Had to place another order and pay extra delivery charges really not happy.

Dining Area is filthy, not even very busy.Half eaten food left across most tables.Food all over the floor, doesn't appear to be enough staff. Such a shame, Burger King has gone down hill so much. It used too be good.

Weekend before Xmas and with a long queue and 1 person serving. Waited nearly 20 mins for my meal while the man infront was waiting as long for a drink. No one cleaning tables and no staff can only see 2 or 3 members of staff behind counter cooking and doing just eat order's. Floor is filthy where no one is cleaning

Shocking, waiting forever, ques out the door, one of the women on the till was completely clueless! It was. Embarrassing. Two managers in the kitchen, the issues were clearly with the till staff not getting the orders out but no one came to help. When after half hr we got our food it was awful cold and dry my husbands fell apart when he bit into it. Couldn't complain as couldn't get to the till without another half hr wait! I wouldn't recommend going there go a bit further and get from a better bk.

The staff here at this branch are nice. Haven't had any bad experiences so far. The food is good too. Like I said in another review of mine about Burger King, I never liked their burgers specifically. What I always get is their Chicken Royale, Nuggets, & Chicken Fries. Those items has always been good.

Food is nothing like advertised... See photos for what I ordered and what I actually received.