Costa Coffe in Portsmouth

Get told by the cashier, she enter my order wrongly and told me I will get my refund since the items are different price. However, I didn’t receive my refund And The cashier charge me extra for 1 latte

Friendly service reasonable clean coffee is the same a normal

so needed a tea on long walk back from Fratton park to the Cascades carpark - it was way past 5pm so worried if anywhere still open - popped into this Costa and was greeted by a friendly server - said would have to be takeaway cups but no problem for me - lovely cup of tea and a slice of banana & walnut loaf cake

Best coffee I ever had in UK. I visited commercial road franchise yesterday and staff was so polite. Highly recommended.

Situated in the main pedestrianized shopping area in Portsmouth. Coffee is standard Costa with the usual selection of eats. Inside it was quiet and comfortable but not happy wiith staff

Good coffee Service could have been more friendly

Last couple of times I've been in store they've been rude when serving. Bad tempered, I arrived at 9am this morning, only one person opening store and on her own, which I can imagine is stressful enough and with a queue of customers. However her attitude was rude towards me and my young daughter, I asked for a take away cup when ordering. She forgot so I asked again once our drinks and food was ready she copped and huffed and slammed just a cup down with no lid.So I just left the cup as I need the lid as I'd like to take my drink away with me eventually, there's literally no need for staff to be rude to a customer, when I'm very politely myself. I can understand if I was rude to her.Service really let's this place down. I won't be coming to this store again, it's a shame.I highly suggest more than one person is opening up the shop in the morning. Perhaps this would ease the pressure on the young girl you had serving this morning.

Gave a wide berth after a few trips but no different. Not a place for a quick bite. Set aside 20mins, ten should cover the queue (even if few are before you), and allow for leeway. Sure it's busy, locale and peoplewise, queue always long but staff could do with a basic sorry for keeping you waiting. If I and others could in a m&s cafe Costa can. Not just this place.Especially when, sure you lack help, you leave a person standing by counter.

We had brilliant customer service today! We accidentally dropped our tray of drinks, the lovely staff member came straight over to help us clean up and she even replaced the coffee free of charge without us having to ask. 10 out of 10!

Commercial road COSTA COFFEE......it's not great feels dirty and looks it to especially for such a busy location plus the hand sanitizer station is filthy and doesn't work🙄 did tell the 4 staff but unfortunately there seemed to be no care....Maybe it's time for a clean up costa