TGI Fridays - Bracknell in Reading

Have been coming here for years and it’s always been pretty good. The food is nice, and the staff are always super nice and friendly but clearly overworked as things move pretty slowly and there is often not many staff around. I always leave happy. Seems a lot quieter than it used to be, maybe because another branch opened up in the town centre. It’s a shame because the other branch is pretty terrible.

This vist was OK, burger cold and very very pink in the middle. Didn't complain as I was very hungry. Staff I think was busy as top up drinks wernt flowing as normal and didn't get the service we usually have. Told them their was a birthday they were aware it was a birthday, 2 others had the balloo hat and cake, our table did not except happy birthday have a good day and thank you for the tip. A bit disappointed, but usually a good time and a good dinner.

We had a really nice meal here. The service was a bit slow, we had to wait quite a while to order, between courses and then to pay even though it wasn't busy. This wasn't an issue at the time as we were having a nice chat. However, 3 weeks later a parking ticket turned up. We entered our number plate as we entered, but the car park here is free parking for a maximum of 2 hours and we got out after 2 hours and 20 minutes. Suddenly the slow service now feels frustrating.

Super friendly place. Excellent people and delicious food. Kids were happy, so we were happy

This is my first time visit TGIF. Randomly picked it for a lunch as my first time visit Reading. The food are delicious. I would say it is amazingly great. Sam (?? just the name written on the bill tray) is caring and helpful. So glad to see him.

The cocktails and the burgers were great. The only negative was the sweet potato fries I had were cold. The manager was helpful and took them off the bill.

Had a fantastic meal hear everything was cooked well and tasted delicious. But I was most impressed by the service. Was served by one of the managers I believe her name was Jenna. She could not of been more helpful and at attentive . Nothing was too much trouble and consistent service with a smile. I’m not normally one to rave about service as I believe it should be standard part of dining out experience/ but Jenna really did go above and beyond.. can’t wait to return

Other than being a local landmark I cannot think of anything positive to say. It was a decent cocktail place 15 odd years ago but now I think they'd have issue with putting a gnt together. One to miss and fortunately being developed into flats.

Lovely staff and food. I am on keto diet and I found delicious food, asked for salad instead fries and get it. Thank you for Lovely family afternoon.

Completely disappointed.Went here with my wife and 2 kids last Friday as a treat as they finished school for Christmas. Booked up online a week beforehand. We were all really looking forward to it. We were greeted by a friendly gentlemen who sat us quickly and said “someone will be over to take your order soon - any problems, let me know”. After sat at the table for about 10 mins, I could feel a cold draft on my back and neck which was really uncomfortable. I looked for the gent who sat us but couldn’t find him. A waitress came over to take our order - I asked if we could sit somewhere else as I was cold from the front door. She said she would ask and left - never to be seen again! Another waitress came over to take our order - I explained that we’ve been sat here for now 25 mins and I was very cold by the door. She went away and came back after a few minutes and said that there were no more tables. I pointed out 4 x tables all cleaned and ready to go, “can’t we have one of those tables” I asked. The reply was “no, they’re reserved for other people but we will keep the door closed for you”. I politely complained further but they said there was nothing they could do. The door was closed for about 30 seconds and then was open again for the remainder of my meal. I ended up eating my meal, shivering with my coat on whilst staring at an empty table away from the door. Starter was okay, main meal is too expensive for what it is. I was too cold to have a dessert. My Son’s plate was dumped on the table without warning that the plate was very hot - so he burnt his fingers. The table wobbled at every move we made. It was toodark to clearly see anything - only the booths had lights above them. Spent £105 and we all left miserable wishing we had of gone elsewhere. I work in retail customer service myself and if I can make a customer happy by just doing something simple for them (like moving them), I’d do it in an instant, with an apology and probably give them something as a goodwill gesture (so they feel valued) I couldn’t believe what poor service we received. Is it too much to ask to be comfortable in a restaurant? I just wanted to move to an empty table 10 feet away. On reflection, even if the table wasn’t an issue, the rest of the whole experience (food, value, friendliness etc) were all below expectations.