London Kensington Hotel in Reigate and Banstead

More staff than customers but they stand around, not very good English at all, they take the order then walk off yawning, you have to go and ask where your drinks are and the place is dirty, supposed to be a "Copthorne" hotel and in Kensington - disgraceful, give it a wide birth

Sat down. Got up. Got out. What a dump. Dirty tables and very slow service.

Food was ok... but portions are massively oversized... 1 plate could've fed about 3 people... also we saw a mouse run across the floor.... twice🐀

The food is good. The service lower than medium. And the most important not written anywhere: the kitchen closes at 20.30 but you can stay above your empty dishes until 22.30 indicated as closing time of the restaurant!

Great beef burger and great chips. Also liked the pizza and the scampi. We had it all as take aways to eat in our comfortable room. The staff are friendly and efficient so I recommend The Brasserie as well as the hotel itself.

Horrible service... in desperate need of more staff, there's only 2 waiters and there was dozens of empty glasses and bottles piling up at the bar that nobody was cleaning off.I had a seat in the corner and it took 10 minutes for someone to come and take my drinks order. After another 20 minutes of nobody coming to bring the drinks or take our food order (we called over a waitress but she said this wasn't her area), we moved to the middle of the restaurant so staff could see us better where our first waiter then seemed reluctant to serve us as this seemed to be someone else's area.He seemed surprised that we had moved to which we said we'd been waiting almost 30 minutes and just wanted to order food already.We finally ordered but the guy came back 5 minutes later to ask us what we had ordered again. At this point we are really hungry and still haven't received our drinks. The waiters seemed annoyed with us in general.Finally got our drinks and food which at least was nice but the service was a huge let down.

Wonderful location to meet family for afternoon tea, friendly and helpful staff

Fawlty Towers without the personalityRang to book a table several times. No response and no reply to voicemail. Turned up and it was empty - we should've cut our losses then.A surly waitress took our order. We thought her English wasn't good but turns out she was just rude. After nearly an hour and having to chase our starters, 2 out of the 4 dishes arrived. My partner's "fiery hot" chicken wings were not hot in either sense of the word - they were cold and not at all spicy. My duck pate tasted like it had come straight from the pack of a supermarket value range. Lots of it (a whole pack I would say) but very bland and only one tiny piece of toast to go with it.Our two guests did not receive their starters so we chased again. By now my partner and I had finished ours. Several minutes later, surly waitress then appeared with our mains (having not cleared the table from the previous course and our guests still awaiting their starters). We told her we weren't ready for them. "You don't want them?" said surly waitress, becoming more surly by the minute.At this point we complained again to another member of staff about the lack of starters. Of surly waitress, we were told: "I believe she has some personal problems - we have had issues like this before." We all have problems - if you can't do your job properly you shouldn't be there. Besides, there is a lot more wrong with this place than her.Several minutes later they brought out our mains again, WITH the two missing starters. You could maybe understand a few mistakes if they were busy, but it was still empty. At this point, we were fed up and said we would just have the mains, as it was too late for the starters and we were going to a show so had no more time to waste.We all had the fish which was supposed to be in a tempura batter but in reality was thick and stodgy. It was vile. We left most of it.This place is expensive - even with Tastecard discount, the food is of poor quality for the price and the service is appalling. We were given a further small discount on the bill which was appreciated, but really we should have only paid for the drinks - it was that bad and put a dampener on a special evening with my family, who I don't see very often.Copthorne Tara is an otherwise nice hotel and the Brasserie is letting the side down - they need to overhaul this restaurant or close it.

Dreadful service . Attila's mannerism towards other staff is appalling. Asked about the advertised Monday Mexican night and staff didn't know about it. When they eventually knew about it and wouldn't swap the free bottle of beer for a soft drink even though it was advertised was told by Attila that those posters shouldn't be there. Witnessed other guests complaining too. Won't be back plenty other places to eat with staff that care🤔

I ordered the chicken biryani. It suppose to come with raita, sliced salad & poppadoms. None of them came with it. That doesn't taste like biryani at all. It does like plain rice with Seasoned chicken. very disappointed!!