McDonald's in Reigate and Banstead

It had been a long tiring day surrounded by incompetence at a relatively nearby theme park and McDonalds was a promised treat to my partner in unfair judgement of teenage workers. She had not eaten McDonalds in 2 years! (Out of principle because they wouldn't serve her at the drive-thru on an electric scooter).The staff were friendly but somewhere along the chain, communication was about to fail.We asked for no pickles on the burger, some ketchup for the fries and I replaced the drink on one of the meals with my absolute favourite; a strawberry milkshake.I love strawberry milkshakes so much, I keep a large metal straw in the car just for strawberry milkshakes because the paper straws are so terrible at achieving the required suction.So fast-forward to our food being brought out to the car (because there was some kind of delay for everyone, not just us) and I shall begin my review:Firstly, pickles.I suspect you, dear reader, saw this one coming.Secondly, no ketchup.The McSpicy had plenty of spice but was perhaps lacking in the Mc area, it was thin and chewy and nothing like the picture. I suppose the Colonel still holds the crown here.The cherry on top of the black forest gateau of disappointment was my milkshake. As so often seems to happen, the strawberry flavouring was ... lacking.I debated whether perhaps this was just another cost saving assault from the office of the great clown himself, but decided to ask at the collection window.The staff member there was very helpful and explained that the flavouring was indeed automatically measured and added by the machine but he would be quite happy to replace it. It was at this point in my twisting tale of deception and woe that we discovered the strawberry flavouring had run out!Validation!I had not imagined this perceived reduction in strawberryness!Anyway, to cut a long story short they swapped it for a chocolate one instead.Would I go back? Perhaps ... perhaps.But a heart needs time to heal and I've been hurt so many times before.Maybe if they bring back the spicy nuggets...

I visited on Saturday early afternoon (30 April). Just wanted to commend a gem of a staff member: Olivia. Whilst I was eating my meal I noticed how engaging she was with the diners, friendly funny and offering help to everyone even without being asked or prompted. She has such an outgoing friendly attitude to her job. Thank you for putting a smile on my face.

The lad who served me was happy and polite. I was impressed with how clean this place was and how the lady who was keeping it clean was so happy. Particularly she ensured the boy of a family sat near me left with the right toy and a smile. Well done.

The food was alright, when it arrived. Flat coke and flatter service which was concerning, given that it was 11pm. Janet, in particular, (not sure if she was called Janet, but seemed like a Janet) was kind in service and very apologetic about the wait times. I'm sure this establishment is capable of more.

AVOID THIS PLACE IF YOU CAN.Update: this place is still as terrible as ever. Today my food was handed to someone else, then given to me after they had partially unwrapped it and handed it back to the god awful people that run this hole of a place. It went in the bin and I am never going to use this place again.Sausage, Egg & Cheese bagel missing Sausage, Egg & Cheese. So just a plain bagel. This beats the time they gave me 4 hot nuggets and 5 cold manky ones. Regularly get drinks with no ice in. It’s just the worst McDonald’s in the area. I drive to Gatwick or Crawley instead now.Some of the staff in this place are great. The guy who fixed this problem for me was one of the good ones. The management is useless. It wasn’t even peak time when I ordered. There were plenty of opportunities to spot this problem, not least the final check at window three where my bagel would have been suspiciously and obviously a bit on the thin side.What can you do? They are McDonald’s, they are everywhere. I doubt this review will effect anything at all. If you use this particular store, check your order thoroughly before driving away from window 2/3 or leaving the counter.There’s no need to be rude to the front line staff, save your ire for management who are paid very well for often shoddy work.

Its maccies and did what maccies does best, food was decent, service was good. However for dining in, the waiting qué was long despite only a few people in front, and the wait for the food was also long enough I'm checking my watch, 10/15 mins. Whilst seeing a whole squad of delivery app drivers taking food out before mine. Not quite a fast food experience.

Absolutely awful service, place doesn't seem well managed and had to in total wait 15 minutes for a simple two order meal.Clearly needs another set of new management installed because it's definitely awful!

We got McDonald's yesterday and food was disgusting and cold and when you order a kids meals and what was put in was just chips no chicken nuggets. Whoever is in charge should be keeping an eye as this wouldn't of happened. When my partner walked in all he could see that everyone was just chatting so you can't be to busy to mess up a simple order

Lovely McDonald's with extremely pleasant and accommodating staff. Very helpful and kind. The entrance and exit from the carpark have got very high road bumps. There is adequate disabled parking. The restaurant is on the small size. The disabled toilet was very clean. The food was cooked on demand and was very fresh and hot.

Small but clean and extremely friendly staff. Great place to stop off for breakfast before heading into Gatwick north terminal and plenty of parking spaces. Nice outside area to eat too.