Norman House Chinese in Reigate and Banstead

Always had a great meal… unfortunately ordered £35.00 food ..the duck tasted off !…the rest of my order was ok …called the restaurant only for them to say … they buy the duck in COOKED ..and we fry it !… never again will I order anything from here !..

One of the best I've used and staff very polite and always welcome you with a smile God bless

used this take away the 2 nights i stayed in redhill....really enjoyed the food..portions very large...good value for money

I was visiting my friend on new year eve, so we decided to order some food from hislocal Chinese take away. We placed the order,been told need to wait 40 mins to collect it. can totally understand how busy on new year eve. After I tried the food. I was impressed how delicious it was as a takeaway. well worth waiting for it.The portion was reasonable, the service was great. Would recommend it .

I am absolutely disgusted by this take away. Customer service was beyond terrible. Last time, I ordered a seafood dish and told them several times, that due to dietary requirements, to ensure no chicken and no meat was added to the food. The food came and it had chicken, so I rang to tell them and lady at the end of the phone started being rude and literally shouting down the phone at me saying all sorts. I was trying to explain politely that they got the order wrong and I explained several times when I ordered that I can't have chicken or meat and they had added it. She wasn't interested that they'd made a mistake and said she was going to hang up and didn't want to speak to me. Just flabbergasted at their service

Quality of Chinese food is pretty good but portion size is laughably small. Also took nearly 2 hours to arrive…Very overpriced for what it is

I've been a patron of Norman House, for about 5 or 6 years now. I can definitely echo the sentiments of some of the comments stating that the quality of the food has declined over time. I'm one of those odd people who order pretty much the same dish every time, so it makes it very easy for me to notice the quality from one order to the next. The sauces have gotten progressively sweeter and thinner. The rice and noodles are often, respectively hard or baby food soft. The one saving grace is that whenever I've had an issue with something, the staff have always been super helpful in rectifying it. Hopefully, Norman House can get back the food quality it once had.

First time we ordered from here I'll be sticking with my original place.The portions were smallRice was hard and tasted microwavedThe crispy seaweed was chewyI don't want to go on but I won't be ordering there again.

We ordered some spare ribs with our meal and there wasn't a single rib in the box. Not even one. Just a few dry bits of gristle. How did they think we'd not notice? First time I'd used this restaurant take away. It'll also be the last.

Just ordered from them and was completely fleeced on the price. Order was £16.80 via the menu. I called to place the order and was told £19.80. When I questioned it, I was told it is the delivery charge and we live over 4 miles away. We actually live 2.7 miles away, which he knew. The biggest joke is they advertise free delivery on orders over £15! Not impressed at all