Papa Johns in Reigate and Banstead

Place needs shutting down they will leave you waiting hours for cold foodTerrible service rude staffGO ELSEWERE YOU WILL REGRET WASTING YOUR MONEY HERE

Food just never came and claimed that they delivered it, actually unbelievable

Terrible service, terrible staff. Have sent the wrong order but refuse to accept or rectify the problem. Have previously had a bad experience here around delivery but gave them one more chance. Never again. Completely incompetent. Stay well clear of this place.

Just had the worst pizza in my life not cooked and very late as we order very early so they should be no problem at all and the manager there was trying it on the phone I think my dog won't eat it

Appalling service, Mane the manager was rude and Di not care. Food was cold, seals were broken and order took well over 90 minutes. Wanted to collect pizza for a refund told him he was more than welcome and then didn't want to collect it. Worst service and food ever. Please avoid!!

This pizza franchise in Banstead cannot deliver on time even if the driver had eaten one of its hot specials coursing through his veins. Ordered the food through the app and took an hour to arrive.Pizzas were warm at best. Had phoned before the pizzas arrived and chased and was assured the food be hot and driver be there shortly. No apology for it being late or anything.This has happened a few times and now likely switch to dominoes or pizza hut. It's a shame as the papa John's are good pizzas, but this branch let's the brand down spectacularly.If they had apologiesed for the tardiness and offered a compensation of some sort then that would be something, but their attitude is dismissive when you're asking about your order. Perhaps will try the rose hill branch and see if they do better.So if you want a hot pizza and effecient delivery stay well clear and perhaps best to collect in person if you must order through bansted.

I am only giving 1 star because there’s no option for no stars! Visiting my Mother and as I use Papa Johns in Worthing, thought I’d get one from Banstead. Shouldn’t have bothered!On the tracker it said pizza was on its way. 30 minutes later it said “enjoy, your food has been delivered” only it hadn’t. Rang the shop and was told it was on its way and it wouldn’t be cold 🤔 Food arrived 10 mins later, basically cold pizza and potato things. Phoned shop and agreed to half a refund and microwave the food. Mushrooms were dried out and old. Topping was not good. Will not use again or recommend 😡

If I could give them no stars I would. Firstly, our order was delivered and it was a completely different order for a different house (address is on the boxes) so I called and they said they would bring me my order. The delivery driver tries to ask for the food back which we have opened the seal already and then he hands us our food with all the seals broken to it so someone else has opened it. It's gross and with COVID going on at the moment I would've thought there would be better precautions. Absolutely disgusted.

We always order our pizzas from Papa John's, been their regular customer for years. Tonight cold pizzas again and they didn't send the two pots of ice cream. Called them at 9.10pm and they said they would send a driver....waiting...waiting so I called at 10.10pm and he said sorry we are busy and forgot!! Forgot twice?? Oh we can send it next time you order, NO!!!! Let's see if it turns up....a few weeks ago.we received a severely burnt cookie cake and I.didnt complain. Will find elsewhere its really gone downhill at banstead. Shame as delivery drivers are great.

Collection, 2 any size pizzas for 9.99 each.I ordered well over a year ago from here and it was awful but I took another chance and ordered yesterday and it was the best pizza I've had in a while, the dough was really fresh and the pizzas was wonderful - tandoori spice and the Greek.I'd collect then get a delivery, it quicker and avoids driver errors too.