Pizza Express in Reigate and Banstead

Food good but service appalling even though not that busy and seemed to be staffed ok.

We had our weekly pizza express treat and as always had a fantastic time. We had Katie who was working her first shift and she was fantastic, friendly and attentive. The food was fresh, delicious and fantastic value as always. The Reigate team are so warm and welcoming and the reason we come back each week along with the pizza!5 stars***** would definitely recommend!!

Massive shout out to Pizza Express Reigate who dealt with our party booking of 60 so professionally. Seating plan changes, weird orders etc, they handled any issues so well and the service was awesome.I know it's not a 'local' business, but they were really good. Thank you Pizza Express.

Still like this place although disappointing tuna Niçoise salad as the new change is to not include dough balls, or potatoes or green beans. So only three stars.

Really slow service with average pizzas. There are much better options available in Reigate

Of the best pizza places in Reigate, a town filled with heavy pizza competition on a small strip. Drink selection is also decent.

Just had a lovely meal here - I only waited about 10 mins for my table even though it’s peak time on a Saturday and alongside a massive booking at the same time! The waitress that took care of my table was delightful, she was so kind and attentive. My food was scrumptious and didn’t take too long to arrive; American classic with extra jalapeños - would recommend! So pleased that I decided to stop in today, I’ll definitely be coming back!

Service is good. The pizza is great reasonable price and beautiful ambiance will recommend it and will going back again. Well done

We’ve been here twice recently and both times have been a pleasant experience with our 3 young children. The staff are so friendly and helpful which adds a personal touch to a chain restaurant. The food is delicious and cooked well. Ordering is easy unlike some places which like you to now order on an app, actually ordering with a member of staff is much easier when you have kids! Finally the baby change is all kitted out and is not an unpleasant experience like most baby change toilets!

I'd give it 0 stars if it weren't for the very friendly waitress we had who had been called in to work last minute.TLDR: Waited 3 hours to get an inedible pizza stuck to the box with no cheese on it and no dough.Our table was booked for 7pm and it was busy. I get that. We were seated and told it'd be an hours wait for food which we also said was fine. An hour and a half later, we were told no one had proofed the dough so we had to wait longer for them to entirely remake the dough, and their chef had stormed out.After 2 and a half hours of waiting, we were one of only 2 tables waiting to be served. We weren't offered a snack, a drink, or anything, and we even were fine with that and moved on from it.When it hit 10pm, the other table that was waiting had received their starters and even their mains and we hadn't even gotten a single starter, snack or drink, and were the very last table left in the restaurant.Our pizza finally arrived around 10:15pm, and we had asked for ours in takeaway boxes because it was extremely late. When we to home, we opened it up so see that there was absolutely no cheese on it, and the base was so thin, there basically wasn't any and it was just tomato sauce spread on a cardboard box with a pile of half cooked chicken piled in the middle. The only possibly edible part that wasn't stuck to the cardboard box was the crust that seemed to be the only dough there.Here are images that show our one decent pizza (still burnt black on the bottom) and out other "pizza". You can see in one of the pictures where we tried to slice it, and we found out we were just slicing the cardboard.After over a 3 hour wait and I receive an inedible pizza with no compensation? We were reasonable and polite about the wait, but that feels like taking the piss. I go to pizza express a lot for special meals out and I have never been so so so let down.Worst dining experience.Thank you for the friendly waiting staff at least.