Port Lympne Restaurant in Shepway

Sad to say that this was well under expectations. Service was lack luster. Coffee took 25mins to arrive, food 45minutes and orange juice didn't come until we bugged them again. Lots of staff just no organisation. Go to the Bear 🐻 lodge instead.

Lovely restaurant and friendly staff but we were rushed through with mains coming out before starters were finished. Food wasn't great, steak could only be served medium or well done and wasn't that nice, I assume it was pre-cooked somehow. Should have been a great meal but we were left disappointed.

This is our second time at this restaurant. When this first opened - it was great however this time the experience was pretty awful. Service was terrible. Steak was over cooked. We were never offered a second drink. Empty plates were on the table for 30 min before we simply walked to the door and asked for the bill.For such a beauty looking restaurant and it being so child friendly - it’s feels like such a let down

Very poor experience with unacceptable service provided. Mediocore food. Our mocktails arrived after we had started eating our starters. Waited over an hour for our mains which we were not informed there was a mix up in the kitchen until we had asked how long our food would be (54 minutes after starters were served). The steak was cooked well done when we had ordered as rare (it seems like a constant issue from previous reviews). We would have liked to have stayed for dessert but was worried we would have to wait a long time for it to arrive. Funny how quickly the waiter took money off us despite the long waits we had. However the waiter was aware of the poor service we received and removed the 10% service charge but we still paid £76 in total.Using the times when photos were taken of the food and drinks we estimated the times below.6.30pm - Sat down at table.6.37pm - Drinks and food order taken.6.49pm - Starters arrived.7.03pm - Drinks arrived (mocktails).7.43pm - Was informed a mix up in the kitchen only when we had asked when our food will be ready. Advised it will be ready in 5 minutes.8.03pm - Mains arrived (15 mins later than advised).8.35pm - Left the restaurant.There seemed to be poor running of the kitchen and not very assertive waiters. The restaurant wasn't busy or full and was very short staffed. I would suggest comments from myself and others are taken seriously and used to improve the service for the money customers are paying. With special attention to the running of the kitchen.

Went here with my friends. The food is amazing. I was shook with how good it was. Compliments to the person who cooks it. John the manager of the restaurant was a gem. Customer service was on point. Aaaaaaazing xx

Really sad about our experience here. We were on the first day of our honeymoon and stay at Port Lympne and thought the would try The Garden Room for our first night to mark the occasion. The mains were unbelievably late and it ruined the whole thing. A waitress came over to apologise but didn’t offer any drinks or ask if we needed anything / give us an indicator of how long we would need to wait. It’s not cheap and unfortunately not worth it for this service.

The roast was amazing and the restaurant is beautiful. Shame that the service wasn't quite on point and the availability of wine was rubbish. They service just wasn't quite what I would expect for the quality of restaurant, the waitress didn't seem to have a clue and was not welcoming at all.

Beautiful food , very helpful and friendly staff and amazing manager ! Thank you Federico for accommodating us this evening. We truly enjoyed ourselves! Highly recommend it !! See you all very soon

We booked Port Lympne for our wedding, our wedding breakfast was situated in the garden room which was decorated beautifully by the staff.Stefan and Darren are an asset to the Aspinall foundation, nothing was too much of an ask.All of the bar staff and waitresses were amazing, all making sure we were happy with our meals and assisting when anyone needed anything.The food…I can not explain how beautiful it was, all of our guests complimented the food and are still talking about it now. Faultless.Sunday morning we went to breakfast where again allof the staff were amazing and the food again was delicious.If I could give them more stars I would, we will be visiting and re-visiting again and again ⭐️⭐️⭐️

Me and my father visited here after having an amazing safari with Will. The decor was amazing and the staff were so polite and wonderful especially Fin( I really hope I got I got your name right if I haven’t please forgive me❤️. Fin was the only reason for me giving these 3 stars. He was genuinely so lovely and professional as were all the staff. We both ordered 2 steaks medium rare with 3 sides. It came out well done unfortunately. It seemed to me that they had been sous vide before hand which I thought was lazy of the chef considering we were the first people to order in the restaurant. The manager also agreed it was well done. The steak also unfortunately tasted to have been frozen before hand. We were disappointed and underwhelmed by the standard of food. A good friend of mine recommended this restaurant. She was surprised by my experience as she’s eaten in this restaurant 3 times before with no issues. Maybe they were having a bad day who knows? This was my first time complaining about the quality of food in a restaurant because I’m usually someone to get on with it. I understand that staff are under pressure in the kitchen and sometimes food is rushed. The staff were fantastic and the decor was lovely. Most of the waitresses/ waiter’s were singing along to the background music which created a lovely atmosphere. Thank you to the staff but shame on the chef . If it was busy I would let it off but for this standard of restaurant I’m very disappointed. I will definitely be back for a safari but unfortunately will not be returning to eat here. The chef let the place down on this occasion.